Offering Free Trial for an app that already offers a subscription without trial

Question

Hattrick-IT OP

Created Jan ’18

Replies 4

Boosts 0

Views 1.3k

Participants 3

Hi everyone,

I am developing an app for a client and my situation is the following:

The app is already live and offers a standard auto-renewable subscription with no introductory price. (The UI of the app acts accordingly, so there is no mention of a trial period, which is the type of offer I need to include).

I want to add a trial period of one week, if possible, to the existing subscription. Is that possible? I am adjusting the UI of the app to reflect that trial and will also check if the user is elegible for a free trial in the new version of the app, but if I use the same subscription group, the users who don't update the app will have access to the subcription that offers a trial without the matching UI.

Is this ok or should I create a new subscription for the new version of the app and leave the old one as it is now?

I would like to avoid creating a new one because it would mean that when I check if the user has access to the content I am offering, I should check if the user has one of two subscriptions. Also, it wouldn't make much sense in my opinion because the product I am selling is the same, I am just offering the trial now.

Thanks in advance!!

Boost

Answer 1

PBK OP

Jan ’18

I think the App Store purchase alerts tell the user that the subscription has a free trial period so the user will not be completely surprised.

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Answer 2

martinzpg OP

Feb ’18

Hi PBK, thanks for getting back to me.

What you say makes sense, but I am a bit scared about offering the trial period in an app that wasn't built considering that. I can't think of anything in particular that could go wrong (having read the documentation), but is there something you think I should consider that could affect the user experience in my existing app?

Thanks!

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Answer 3

PBK OP

Feb ’18

The key question is whether your app correctly interpretes the expiration date for a purchase that appears to be for a full period but is just for the trial period. This is followed by either nothing (user told App Store not to renew/purchase) or a second purchase with the same productIdentifier for the full period. Other than this the user will be pleasantly surprised to discover the free period.

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Answer 4

martinzpg OP

Feb ’18

Thanks PBK, I think I am managing this correctly, since I am not using any prefixed dates or periods. I am using StoreKit's dates for that.

Thanks a lot!

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