Requesting Technical Support
A Technical Support Incident (TSI) is a request for code-level support for Apple frameworks, APIs, and tools, and is available to members of the Apple Developer Program, Apple Developer Enterprise Program, and MFi Program. Submit a TSI if you cannot fix a bug, have trouble implementing a specific technology, or have other questions about your code. Your incident will be assigned to a Developer Technical Support engineer who can help troubleshoot your code or provide workarounds to fast-track your development. Responses are delivered via email in English, typically within three business days.
Receiving and Managing TSIs
View your available TSIs, their expiration dates, and your request history in the Programs & Add-ons tab in Member Center. Your TSIs are grouped by expiration date, and the ones that expire soonest will be used first. Please note that TSI management in Member Center is not available for MFi Program members.
Before You Submit a TSI
Be sure to review the following documentation and see if the issue you are experiencing has been discussed and resolved on the Apple Developer Forums.
How to Submit a TSI
Apple Developer Program and Apple Developer Enterprise Program members can submit a TSI in the Programs & Add-ons tab in Member Center. MFi Program members can use the MFi Program Technical Support Incident form.
Before submitting a TSI, make sure to do the following:
When submitting a TSI, follow these guidelines.
Include the following items as applicable when you submit your request, or in a reply once you receive a follow-up number from Developer Technical Support.
For more tips on requesting help from Developer Technical Support, submitting bug reports, and more, watch Maximizing Apple Development Resources.
Can I submit a TSI to get help with Apple pre-release or beta software?
No. However, members of the Apple Developer Program, Apple Developer Enterprise Program, and MFi Program can post questions and find answers related to pre-release software in the Apple Developer Forums.
Where can I get IT department-level support?
If you're deploying OS X, OS X Server, or iOS in your organization, AppleCare can provide integrated expert support. Learn more about AppleCare Professional Support.
Where can I get customer support for Apple products or software?
If you’ve purchased Apple products or software and are experiencing non-development issues, you can get software updates and utilities, technical support, and product information on the Apple Support Site.