Unable to Save in iTunes Connect My Apps

Question

eigen OP

Created Jul ’15

Replies 32

Boosts 0

Views 6.9k

Participants 13

Saving in iTunes Connect is not working. I've tried it on both Chrome and Safari.

Chrome will not let me save screenshot uploads, while Safari will not let me save new translations.

Anyone else experiencing this?

Answered by fabiobh in 29704022

I experience this problem too.

I add a new language for my app in itunesconnect and click in the "Save" button. It shows the error

We're temporarily unable to save your changes. Please try again later.

Then I delete all images that are copied from the "English" language(the main language that I used). After that I click in the save button, then it works, but this is a big problem, I need to re-add all images again in the new language, this process must be repeated for each new language that you add. If you want to use the "English" screenshots, you need to "re"add all of them in all 5 sizes(4.7, 5.5, 4, 3.5, ipad)

Boost

Answer 1

eigen OP

Jul ’15

I get the message: "We're temporarily unable to save your changes. Please try again later."

It has been like this for over 8 hours already.

Please advise. Thanks!

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Answer 2

Yari OP

Jul ’15

I'm experiencing the same problem.

I've added Italian localization to my app and I'm trying to localize the decription through itunes connect.

I can save without any problem If I don't add other localizations... as soon as I add Italian to the "localized" list (top right of the "Versions" area) and I try to save I get the error "We're temporarily unable to save your changes" and I can't release the new version of My App.

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Answer 3

Yari OP

Jul ’15

I experience another strange problem. If I switch to Italian's version and I click over one of the screen-size for the screenshots (i.e. 5.5.inch) I see a loading weel that spins forever...

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Answer 4

eigen OP

Jul ’15

Thanks for the response. It appears the translations/locations issue still remains at large 😟

Hopefully they'll get it fixed soon.

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Answer 5

ccj OP

Jul ’15

hi,

I also get this problem when I add another localization to my new version, over 3 day, so unable to update my app😟. I think this is a bug in itunesconnect...

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Answer 6

wmicael OP

Jul ’15

i have the same problem... Does somebody know if apple is working on it to solve the problem ?

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Answer 7

Max108 OP

Jul ’15

iTunes Connect has been down for a couple of days, causing all sorts of problems. It's only just in the last few hours that it seems to be coming back online for some. The longest thread on it here is:

https://forums.developer.apple.com/message/28883#28883

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Answer 8

Pikul OP

Jul ’15

I’m experiencing the same issue while I’m adding localization for different countries.

Does anyone know when Apple is going to fix this issue?

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Answer 9

Ramon Carreras OP

Jul ’15

Same problem here when adding localization. 😟

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Answer 10

ecler OP

Jul ’15

I have the same problems :/

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Answer 11

NOTHINGCAVALIER OP

Jul ’15

Thanks god. Finally I know it is not my fault. I have same problem as well.

Hopefully Apple will fix it ASAP.

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Answer 12

ccj OP

Jul ’15

I has send a bug report to Apple, and they replied a few hours ago, it seems they didn't know the problem at all😟, they just ask me to clear browser cookies, but it doesn't work.

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Answer 13

eigen OP

Jul ’15

Made a new post about a new issue i uncovered but I'll mention it here as well anyway.

I am also unable to create new iOS apps.

I have contacted them with regards to the previous issue and they replied back after a day asking for a repeat of the information I had already provided. I have not heard from them since (1-2 days already). Seems they are busy handling some iOS9 bugs or what not.

Hopefully Apple gets to the bottom of this soon.

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Answer 14

Yari OP

Jul ’15

Hi All,

I've reported the bug to the iTunes Connect team and they are already checking it.

Did you reported the problem using the contact form from Itunes Connect? I think it is important to share your information so that itunes connect guys have some more data to work on.

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Answer 15

NOTHINGCAVALIER OP

Jul ’15

Hiya, Yari

I did yesterday. For now I do not receive any response yet.

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