Hi guys, I've got rejections for this Guideline 2.1 - Information Needed :
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From Apple
2. 1 Performance: App Completeness
Guideline 2.1 - Information Needed
This type of app has been identified as one that may violate one or more of the following App Store Review Guidelines. Specifically, these types of apps often:
1.1.6 - Include false information, features, or misleading metadata
2.3.0 - Undergo significant concept changes after approval
2.3.1 - Have hidden or undocumented features, including hidden "switches" that redirect to a gambling or lottery website
3.1.1 - Use payment mechanisms other than in-app purchase to unlock features or functionality in the app
3.2.1 - Do not come from the financial institution performing the loan services
4.3.0 - Are a duplicate of another app or are conspicuously similar to another app
5.2.1 - Were not submitted by the legal entity that owns and is responsible for offering any services provided by the app
5.2.3 - Facilitate illegal file sharing or include the ability to save, convert, or download media from third party sources without explicit authorization from those sources
5.3.4 - Do not have the necessary licensing and permissions for all the locations where the app is used
Before we can continue with our review, please confirm that this app does not violate any of the above guidelines. You may reply to this message in Resolution Center or the App Review Information section in App Store Connect to verify this app’s compliance.
Given the tendency for apps of this type to violate the aforementioned guidelines, this review will take additional time. If at any time we discover that this app is in violation of these guidelines, the app will be rejected and removed from the App Store, and it may result in the termination of your Apple Developer Program account.
Should you choose to resubmit this app without confirming this app’s compliance, the next submission of this app will still require a longer review time. Additionally, this app will not be eligible for an expedited review until we have received your confirmation.
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I have already put this in the note when submitting the app :
IMPORTANT !!!! I can confirm that this app does not violate any of the guidelines "Guideline 2.1 - Information Needed", THE APP IS VALID, COMPLETE AND COMPLIANT. please kindly do not reject under Guideline 2.1
1.1.6 - IT DOES NOT : include false information, features, or misleading metadata
2.3.0 - WE DON'T HAVE APPROVAL YET : Undergo significant concept changes after approval
2.3.1 - IT DOES NOT HAVE HIDDEN FEATURE, GAMBLING NOR LOTTERY : Have hidden or undocumented features, including hidden "switches" that redirect to a gambling or lottery website
3.1.1 - IT DOES NOT USE PAYMENT : Use payment mechanisms other than in-app purchase to unlock features or functionality in the app
3.2.1 - IT IS NOT RELATED TO FINANCIAL NOR LOAN : Do not come from the financial institution performing the loan services
4.3.0 - IS NOT A DUPLICATE, WE CREATE FROM SCRATCH : Are a duplicate of another app or are conspicuously similar to another app
5.2.1 - WE ARE THE LEGAL ENTITY OWNER : Were not submitted by the legal entity that owns and is responsible for offering any services provided by the app
5.2.3 - IT DOES NOT HAVE FILE SHARE AT ALL : Facilitate illegal file sharing or include the ability to save, convert, or download media from third party sources without explicit authorization from those sources
5.3.4 - PUBLISH TO US ONLY AND IS LICENSED UNDER PUBLISHER : Do not have the necessary licensing and permissions for all the locations where the app is used
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And yet they still reject it under Guideline 2.1, without telling me what's wrong, I don't think they've read any of my notes...
I got 2 apps submitting to app store and recived 3 of the same messages from them in 2 weeks, anyone knows if Apple app review team is even working?
I've done some searches and found a lot of people are experiencing the same issue, got a feeling that they simply reject people with no reasons, I've sent multiple messages to them vis the support portal and didn't get any replies.
May I know if anyone can kindly shed some light? I called the Apple support via phone and they don't have a direct phone number for the app review team. They don't have a phyical contact nor phone number at their end...
Regards,
Fu