HI,
I've been getting app review rejections for my handwashing app due to the actual coronavirus situation. They say that this kind of applications should be published under a seller and company name of a recognized institution, while there already are a bunch of applications in the store having similar behaviour, and not from institutions. I don't understand why... handwashing is something totally unrelated to COVID-19, now it just make more sense to do it. Can anyone help and tell me what should I do?
The full apple text:
We found in our review that your app still provides services or requires sensitive user information related to the COVID-19 pandemic. Since the COVID-19 pandemic is a public health crisis, services and information related to it are considered to be part of the healthcare industry. In addition, the seller and company names associated with your app are not from a recognized institution, such as a governmental entity, hospital, insurance company, non-governmental organization, or university.
Per section 5.1.1 (ix) of the App Store Review Guidelines, apps that provide services or collect sensitive user information in highly-regulated fields, such as healthcare, should be submitted by a legal entity that provides these services, and not by an individual developer.
Next Steps
To resolve this issue, your app must be published under a seller and company name of a recognized institution. If you have developed this app on behalf of such an institution, please advise your client to add you to the development team of their Apple Developer account. If your client does not yet have an Apple Developer account, they can enroll for one as an organization through the Apple Developer website.
Resources
For additional details, please refer to the update on the Apple Developer website about Ensuring the Credibility of Health & Safety Information.
