How to correctly deactivate Testfl… | Apple Developer Forums

Hello!

I would like to initiate an App transfer for one of my Apps. When I click the "Transfer App" button I get a message telling me that one criteria is not met: “You must turn off TestFlight beta testing for the app that you want to transfer”. I turned off Testflight by checking the checkbox "Not Available for Testing" for Internal and External testers. Unfortunately I still get the same critertia not met message.

After a google search I found out that I might have encountered this bug:

http://stackoverflow.com/questions/32906771/itunesconnect-cannot-transfer-app-because-of-you-must-turn-off-testflight-beta/32909981#32909981

Does anybody have a solution for this? Since the discussion was started already on Oct 2nd and there is still no real workaround/answer for it I am not sure if I didn't miss something else when turning off Testflight.

Is there anything else to do besides setting Internal and External testing to "Not Available for Testing" or is this indeed a bug in iTunes Connect which hasn't been fixed for over 2 months now?

Thanks!

TestFlight

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Posted by

domhof

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2021 and same problem. Apple he makes fun of us! Thanks apple for supporting the developers!

Posted by

danieldd

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Apart from making sure that all your TestFlight builds are expired, and removing the test information associated with the builds, please make sure to remove all testers as well under TestFlight -> All Testers. Click "Edit", select all of them, and click "Delete".

I hope this helps!

Posted by

sasojadrovski

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I had to call Apple Support for this but the fix was simple in the end!

What you need to do is make sure you delete all of your testers and any test information. Once you clear out all of that and hit save, it should allow you to make any App Transfers.

Posted by

ammaar

In TestFlight, I have deleted all testers and groups, and also I have deleted the information under "Information for tests", but I'm unable to find out how to delete the compilations. All they are expired but in the check list the TestFlight is still marked in grey.

OK, forget my comment, I have found the issue, I had a field filled but with a very small information so I couldn't see it before.

—
neoacevedo

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Clear Contact name and other information from Testing Information page and then click save. Thats it

Posted by

caglayancum

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I solved this problem by deleting all test users and expiring all pending test flight iOS compilations.

I think this is actually what Apple is asking us to do, but it's not as clear when looking at it at first time.

The last thing I did was expiring the iOS compilations. Unfortunately I don't have any screenshots available because the compilations disappeared from the screen after the app transfer was successful, but just make sure you expire all pending test flight iOS compilations and hopefully Testflight will be listed as checked on the checklist for your app transfer.

Good luck.

Best Regards,

Ulysses Alves

Posted by

UlyssesAlves

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Thank you all for commenting here, looks like I've found the solution.

Make sure to remove all the users' access to the app you are going to transfer on the Users and Access page (https://appstoreconnect.apple.com/access/users).

Open https://appstoreconnect.apple.com/access/users
Filter by the app that you're going to transfer
Look for users that have access to the app (other than users with "All Apps" access)
Remove the access to this app for such users.

Note: admins and other users that have "All Apps" access may retain their access to the app that you're transferring.

Note 2: Don't forget to expire all the TestFlight builds and delete all the Test Groups in Testflight.

After that, try initiating the app transfer process once again.

Good luck!

Posted by

artem2507

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How to correctly deactivate Testflight for App transfer

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