VPP MDM Error "The iTunes Store ID of the application could not be validated"

Question

Created Dec ’15

Replies 16

Boosts 0

Views 8.0k

Participants 12

Hello,

We are attempting to push a VPP application to users provided to us through B2B but the phone continually reports the following error:

    Error: NSError:
    Desc   : The iTunes Store ID of the application could not be validated.
    US Desc: The iTunes Store ID of the application could not be validated.
    Domain : MCMDMErrorDomain
    Code   : 12023
    Type   : MCFatalError

We have tried associating the serial # of the device to the license in VPP as well as an Associated user to the license and still receive the same error.

Here is a sample of the profile we are sending to the phone:

<?xml version="1.0" encoding="UTF-8"?>

<dict>

<key>CommandUUID</key>

<key>Command</key>

<dict>

<key>RequestType</key>

<string>InstallApplication</string>

<key>iTunesStoreID</key>

<integer>Removed</integer>

<key>ManagementFlags</key>

<key>Options</key>

<dict>

<key>PurchaseMethod</key>

</dict>

</plist>

We have tried the PurchaseMethod of 0 and the Options dictionary removed entirely as well, same result. We have also tried using the app Identifier but receive the same error. The iTunesStoreID is correct but you cannot browse for it through the app store.

We have successfully installed an app from the app store through VPP using the same method so I'm not sure what the issue could be.

Any assictance in the matter would be greatly appreciated.

Boost

Answer 1

mvz OP

Jun ’16

In iOS 9.3.2 we are facing a new issue wherein, InstallApplication command returns "iTunes store ID could not be validated" error for a non-VPP App Store app. Further we noticed that this error only occurs if the app is not available in the Apple ID's purchase history.

Also, we discovered a workaround, where if I remove the 'ChangeManagementState' from the command, no error occurs and the app installs perfectly.

Check this link for more details: https://forums.developer.apple.com/message/142142#142142

Any ideas on this? Any one else facing this issue?

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