Home app stuck on Loading Home... screen

What version OS are you on? Do you have multiple devices and does it function properly on all?

Found a solution that worked for me without even restarting my device!

• Sign out of iCloud. If you are prompted Delete notes and images from the device, but chose "Keep on my device" when asked for locally stored calendars.
• Log In with another iCloud account or create a new one. Best option might be to create a new clean @icloud.com account.
• When asked tap "Dont merge data".
• Log out of your secondary account.
• Log into your primary account.
• Shut down the Home app if you havent already done so.
• Activate Keychain with your security code.
• Now the Home App should start with the welcome screen.

I never heard any follow up from Apple regarding the diagnostic report I sent into the engineers. I did follow the procedures described above by Jeremy4530 and bangerman and they did indeed work. I discovered you don't even need to restore from iTunes. Simply go into your phone's General Settings menu, select "Erase all Content and Settings" and set up the phone as a new phone. Login with your AppleID and turn Keychain on. You can open the Home app and it will work fine. Then "Erase all Content and Settings" again, and restore from iCloud back up. Once the phone loads up, go to the Home app again. You will get the same "Loading Accessories and Scenes" screen again. You need to stay on that screen for about 30 minutes, and the option to reset the Home app will finally pop up. Click it and everything will work fine. Thanks for the help guys!!!

I have followed your steps, but I still have the same problem..... I have also sent my diagnostics data to Apple by more that a month and they still don't fix that..

Does it work for you guys on multiple devices, like both an iPhone and iPad? I don't have any trouble to get the reset screen to show, it's always showing after a while for me. And when I reset it works perfectly on that device. My problem is that I can't use it on multiple devices. It just "loading..." on the new device until the reset function shows. And when I reset it works fine on that device but will make the previous device to stuck at "loading...". And I can continue to do this back and forth like forever, but can't make it work on multiple devices at the same time 😟

Any news?

Still same thing for me in iOS 10.1

I've read through this entire thread and am having the identical issue. I've tried everything on this list from the top to the bottom.

My phone worked like a charm, the first time. When I go to setup a 'family' device it locks up at the loading scenes. If I reset homekit, the problem flips to the other device.

Was anyone ever able to solve the multiple device/account issue where only the first iCloud account devices work?

Hi you have to contact apple and send your diagnostic data...

I also do have same issue with my iphone 7. Is there any other effective solution launched by Apple? Please help me.

Yes, same problem here and this fix worked: turn in Keychain on the original device.

No solution by far. You have to contact Apple Support.

*so far

Same thing for me in iOS 10.1.1 as well...

Can anyone confirm that Homekit actually work at all on multiple devices?

Yes, changing Apple id all works fine via iCloud.

On 10.1.1, this happened to me as well after I tried inviting a guest. Using a 3rd uninvited Apple ID worked, but the other 2 were both corrupted. I ended up letting the app run with the device unlocked for close to 30 minutes and it eventually gave me an option to reset my HomeKit configuration, which then fixed everything.

I upgraded to the latest build of iOS 10.1.1 and waited several hours and still never got the reset.

One thing that I hope helps us move forward is that I found out you can get pass the "Loading Accessories and Scenes" page if you 3D Touch the home icon (on capable devices) and choose " New Scene +". It allows me to at least see the UI, though I haven't been able to do anything after that. Hopefully, someone else can figure something out.

Hi, having same issues as everyone else, tried all fixes without sucess. Can't even 3D touch on the icon!

Has anyone had any progress with Apple/ is this fixed in iOS 10.1?

I don't have the advanced setting under Keychain on iOS 10.1.1, Could you detail how you did it in IOS 10?

I was able to fix this issue by doing the following after many many hours of troubleshooting and usuless calls to Apple Support.

Under Settings - iCloud optionsTurned off keychain

Under Settings - iCloud options toggle off "Home" Make sure "backup" is enabled and complete a backup.Took about 45 mins to complete this step.

Once backup was completed I did a restore of the iPhone using iTunes, once restored I set the phone up as new and did initial setup.

Logged in with my Apple ID

I then opened homekit and everything worked great, Went in and deleted my Home that was created and closed the app ...and then enabled iCloud, home and Keychain as new .

Now to get my stuff back!

I then completed another restore using iTunes but this time I restored from my iCloud backup from the first step. After Restore I Also turned on Home setting and keychain after restore.

Restore from backup took about 45 mins as well and then another few hours because I had to redo my finger prints, pair watch, sync over 120 GB of music and Apple Pay and other things but it was worth it to get Home kit working. Also turned on Home setting and keychain after restore.

Also spents hours on the phone with Apple and several reps who really didn't seem to know much about homekit and no luck at all fixing this issue. I came up with this after thinking it over. Hope it helps others too! After I fixed it I emailed the last rep I was speaking with I would let them know the fix if they wanted but I never heard back yet.

Same issue here. I tried the fix suggested by Chewie316 but not working for me. And it is not fixed with 10.1.1.

It must be linked to the icloud account used. When restoring the phone as new and without using an iCloud account, the home app is working fine. As soon as I put my icloud account, the issue begins... Any advice will be appreciate.

Im really sorry I might have missed a step I think it has to do with iCloud and Keychain but I could be wrong I edited my original post to include turning off keychain.

Did you also make sure to delete the existing home once you did get it working after restore as new. Thats when I turned back on iCloud and keychain.

I am not sure what exact step fixed it for me but I was hoping it would work for others too.

Make sure you did all the steps and Let me know if you are still having issues.

This didn't solve it for me, either.

I'm close to giving up. Engineering has known about this issue for over a year; no matter how many people report it, send logs, follow up — no fix. Seems that this bug isn't a big priority for Apple.

Jeremy,

Thanks for the solution. This worked for me too except that I backed up my phone to the computer, not the iCloud. I hate how apple ignores this major flaw in their OS so many month after people started reporting it.

Also I was pairing Ecobee and maybe it will help someone. In order to pair your thermostats with home kit app after you bring back your OS from the back up, you will need to reset existing/previously created pairing with home kit. It wasn't obvious to me.

Alex

Mine got fixed now. Just logging in and out of iCloud