Touch ID MacOS Big Sur | Apple Developer Forums

Since Updating MacOS Big Sur, I am unable to add new finger prints, or use finger prints to unlock my Mac.

anyone else with this issue?

macOS

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Posted by

jackgriffiths24

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Replies

Same here, tried everything - works only once after reboot :/

Posted by

damiancd

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I am having the same issue. Touch IDs are not unlocking the machine despite of re-registering fingers multiple times. Has there been any solution yet on this?

Posted by

shaan191

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Pretty much the same as everyone else, sometimes it will work after closing the lid, same as it might after a reboot.

I'm also running JamF Pro which may be partially responsible. Is anyone else running Mac management software?

Posted by

DCCopeland

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Looks we have solution on reddit)
Steps:

Open System Preferences > Users & Groups > Login Options
Click the lock to make changes/enter password
Enable the checkbox for "Show fast user switching menu"

I disabled this to remove an unused icon in my OS menu bar. After I put it back, I tried waking the Mac from sleep and unlocking with Touch ID, then repeated to see if it would work a second time. Looks like this did the trick for me.

Posted by

Aleg0s

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try going to System Preferences>Touch ID and making sure that Use Touch ID for: 'Unlocking your Mac' was ticked! This made mine work again :)

Posted by

keurxii

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I tried all the below suggestions..

Have deleted my fingerprint and tried to re-add but it won't let me add a fingerprint :(

WTH Apple..

Posted by

s3m1s0n1c

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same problem with me. Macbook air 2020

Posted by

faisalrazim

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Same here - touch ID is basically broken after updating to Big Sur, even for other apps.

Posted by

Subutai

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Same here. After updating to Big Sur, touch id is basically broken. This is true even for other apps that used to use it before.

Posted by

Subutai

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Mismo problema, no soy el unico tengo la actualizacion 11.1 y aun no solucionan el problema

Posted by

CristianFlo

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I had this issue this morning too right after my update. Called support and it's fixed! Here's what they had me do:

1- Shut down your computer (not restart)
2-Once its shut down, hold down the start button for 10 seconds. then lift your finger
3-wait a 20 seconds or so, and then turn on the computer as normal.
4-Log back in

You should be able to login/add a fingerprint now! If not call support and they will help. Fixed mine!

Posted by

MeghanM6

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I had the same issue where i could not add fingerprints in Big Sur 11.1.
Following link worked for me.
https://support.apple.com/en-ca/HT201295

Posted by

narban

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I followed MeghanM6's recommendation and it worked. See my clarifying notes:

1- Shut down your computer (not restart)
2-AFTER its shut down, hold/press down the start button for 10 seconds (you'll hear a sound like it's about to turn on the computer but it won't actually turn on). Then lift your finger after 10 seconds.
3-Wait 20 seconds or so, and then turn on the computer as normal.
4-Log back in and go the System Preferences and select the "Touch ID" to add your finger prints.

I can't believe we have to do this but I'm glad there's a solution for it.

Posted by

Pumi

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Same here. After updating to Big Sur, touch id is basically broken.

Posted by

adrianafs

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I also followed Meghan's suggestion below which worked...thank you

Posted by

BillD42

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