Feedback Assistant - Lack of Respo… | Apple Developer Forums

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Lately, whenever I submit a bug report via Feedback Assistant, I never receive any responses or requests for additional information from Apple. It feels like my bug reports are completely ignored, which discourages me from writing additional bug reports. Is anyone else having the same experience?

As an example, I submitted several bug reports with regards to iOS 14 beta over a month ago, and I have yet to hear back from Apple.

Feedback Assistant

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Posted by

DonaldL

Reply

Hey could be worse... I got a response telling me to go to feedback assistant and review the thing I posted... Ok, well, it has been so long since I put in the feedback that I couldn't figure out what machine even had Feedback Assistant on, and ended up signing in here, assuming this would tie in to the same thing, but no, this is a different account and I had to create a new account here... For the same Apple ID, so wow, yeah, not exactly thinking are they?

—
traderhut

Replies

same here, reported a bug happening since iOS 14 for GameKit like 1 month ago... completely ignored.

Posted by

pistoleta

My experience has been exactly the same. A big push from Apple to use it but reports do not get any kind of acknowledgement or response.

Posted by

DownUnderGlen

Same :-(

Makes it very difficult to feel supported when there is zero acknowledgement. Also why even provide feedback?

Posted by

brendenk1

I really don't know the function of the Feedback Assistant. You get different messages from Apple wich you can't remove at all but no reaction on your question. It's more "No Feedback Assistant". In my case I've contacted Apple's developers section for a technical (ARKit) question. The recommended to use the Feedback Assistance. I am waiting and waiting......

Posted by

MarcieMarc

I'm sorry you all have had this experience. Although you may not receive a response, your reports are sent to the proper team and read by a human. Frequently, feedback reports will be marked as a duplicate of another report, and then when the original issue is closed, the duplicate issues are left open, even though the issue is fixed. It's also Apple's policy not to comment on future OS releases, so in general we don't say when a bug fix will be released or the status of the bug. Feedback reports are important to us, and they do help us prioritize what features to add to our releases. I pass your feedback about Feedback Assistant to WWDR. If you'd like, you can respond to me with some of your feedback IDs and I can make sure that they've been properly screened.

Posted by

Graphics and Games Engineer

Hello, thanks for your reaction. My question is about ARKit and the use of the LiDAR scanner. There are problems with environment lightning due the fact that a combination of the LiDAR scanner and the (RGB) camera will be used to reconstruct scenes (ARWorldMaps). So when I save the environment with AR tags, I can't often reconstruct the scene later on.

The feedback ID is: FB9128483 (earlier questions on the same issue: FB9091776 and FB9125269)

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MarcieMarc
Thanks! All three of your feedback requests have been marked as a duplicate of an internally created ticket to investigate this issue. It looks like there was a response to one of them by a DTS engineer. The issue is that the world tracking algorithm relies on RGB data to determine position, so a change in lighting changes the RGB values of the video feed, which confuses the tracking algorithm. The team needs to do more investigating, because the solution is probably not as trivial as 'use LiDAR'. However, the ticket to investigate this issue is marked as a highest priority issue, so the team is aware that this is an important issue to fix. I hope this helps!

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Graphics and Games Engineer
Thanks again. I believe that if you can use the LiDAR scanner seperately from the camera, Apple will make a great step forward. Now you often can't continue a stored AR experience due different lightning/weather conditions. It should be very nice to be independed of lightning issues. I really hope that this will be an important new feature in the upcomming ARKit versions.

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MarcieMarc

Strange thing that there is still no reaction from Apple in Feedback Assistance. Will my question seriously handled by Apple?

Posted by

MarcieMarc

So am i, so what's the use of feedback assistants?

Posted by

niangw

Same here, I get no response. Very frustrating…

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Posted by

JESBEN

Same here...

Posted by

Atas

Hey there! Can you please check my feedback on a very irritating bug found by me in PHOTOS (Recents) section? Here is a feedback assistant ID: FB11523484

Posted by

h_gerayzade

Can you check FB12749735?

Posted by

SpaceMan

Just being honest: I'm pretty much entirely convinced that absolutely nobody within any engineering ranks at Apple is actually engaging with any bug / feedback submissions from the feedback app.

I find myself feverishly documenting major bugs found in beta and development iOS builds, thinking I'm doing the greater iOS community some good, but in reality, I look back at reports I've submitted YEARS ago and they're all still OPEN (besides the ones I myself have closed on their behalf). It makes you wonder if Apple is getting the best of us and how appreciative they really are with my valuable time. I'm basically QA'ing their work for free.

Posted by

FireFish

All bugs that are reported through feedback assistant are looked at by engineering. Do you have specific feedback items you want me to look at the status of?

—
Graphics and Games Engineer

Is Feedback Assistant an appropriate step towards resolving what I believe (or hope?) to be an OS-related driver bug? I've used Feedback Assistant several times in the past, and also back when it was called Bug Reporter for similar issues. I'm not sure if Feedback Assistant is the best path to a potential resolution for my issue or not.

I've got an issue where a USB Headset (with mic) is no longer working with certain USB-C ports on an M2 Max MacBook Pro, despite previously working on those ports. I was able to connect the USB headset to my 3rd, and final, USB port and it works flawlessly, but I suspect it'll also stop working at some point as it did with the other ports. The headset also doesn't work on my M2 iPad Pro (same exact symptoms as macOS), but does work on my iPhone 15 Pro, and does work on a 2016 MacBook Pro. Symptoms are: plugging it in gives the headset power and it's fully detected in System Profiler (as both a USB device and audio output/input); however, opening the Sounds preference pane or trying to record audio with QuickTime Player results in the headset going through a disconnect/reconnect endless loop and never actually connecting. Whole system locks up for a split moment while this happens. QuickTime Player also throws an error with the headset connected.

I wasn't sure of the best approach to getting this looked at since I figured it was such a bizarre problem that AppleCare probably wouldn't have any resources on it, so I figured Feedback Assistant would provide the best avenue to investigate, particularly since it captures a sysdiagnose while the issue is occurring. Is that still the best path, or should I also be pursuing another channel?

Posted by

anzio

@Graphics and Games Engineer, can you check this one please https://feedbackassistant.apple.com/feedback/13177833 ?

Posted by

mortiy

Ok, my bug report in Feedback Assistant is also stuck. So, do you, guys, discovered a more reliable way to report a bug in the OS to Apple?

Posted by

mezantrop