Feedback Assistant - Lack of Responses

Lately, whenever I submit a bug report via Feedback Assistant, I never receive any responses or requests for additional information from Apple. It feels like my bug reports are completely ignored, which discourages me from writing additional bug reports. Is anyone else having the same experience?

As an example, I submitted several bug reports with regards to iOS 14 beta over a month ago, and I have yet to hear back from Apple.
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DonaldL
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same here, reported a bug happening since iOS 14 for GameKit like 1 month ago... completely ignored.
Posted by
pistoleta
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My experience has been exactly the same. A big push from Apple to use it but reports do not get any kind of acknowledgement or response.
Posted by
DownUnderGlen
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Same :-(

Makes it very difficult to feel supported when there is zero acknowledgement. Also why even provide feedback?
Posted by
brendenk1
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I really don't know the function of the Feedback Assistant. You get different messages from Apple wich you can't remove at all but no reaction on your question. It's more "No Feedback Assistant". In my case I've contacted Apple's developers section for a technical (ARKit) question. The recommended to use the Feedback Assistance. I am waiting and waiting......

Posted by
MarcieMarc
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I'm sorry you all have had this experience. Although you may not receive a response, your reports are sent to the proper team and read by a human. Frequently, feedback reports will be marked as a duplicate of another report, and then when the original issue is closed, the duplicate issues are left open, even though the issue is fixed. It's also Apple's policy not to comment on future OS releases, so in general we don't say when a bug fix will be released or the status of the bug. Feedback reports are important to us, and they do help us prioritize what features to add to our releases. I pass your feedback about Feedback Assistant to WWDR. If you'd like, you can respond to me with some of your feedback IDs and I can make sure that they've been properly screened.

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Graphics and Games Engineer
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  • Hello, thanks for your reaction. My question is about ARKit and the use of the LiDAR scanner. There are problems with environment lightning due the fact that a combination of the LiDAR scanner and the (RGB) camera will be used to reconstruct scenes (ARWorldMaps). So when I save the environment with AR tags, I can't often reconstruct the scene later on.

    The feedback ID is: FB9128483 (earlier questions on the same issue: FB9091776 and FB9125269)

    —
    MarcieMarc

  • Thanks! All three of your feedback requests have been marked as a duplicate of an internally created ticket to investigate this issue. It looks like there was a response to one of them by a DTS engineer. The issue is that the world tracking algorithm relies on RGB data to determine position, so a change in lighting changes the RGB values of the video feed, which confuses the tracking algorithm. The team needs to do more investigating, because the solution is probably not as trivial as 'use LiDAR'. However, the ticket to investigate this issue is marked as a highest priority issue, so the team is aware that this is an important issue to fix. I hope this helps!

    —
    Graphics and Games Engineer

  • Thanks again. I believe that if you can use the LiDAR scanner seperately from the camera, Apple will make a great step forward. Now you often can't continue a stored AR experience due different lightning/weather conditions. It should be very nice to be independed of lightning issues. I really hope that this will be an important new feature in the upcomming ARKit versions.

    —
    MarcieMarc

Strange thing that there is still no reaction from Apple in Feedback Assistance. Will my question seriously handled by Apple?

Posted by
MarcieMarc
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So am i, so what's the use of feedback assistants?

Posted by
niangw
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Same here, I get no response. Very frustrating…

PWA: topbar loses its color after PDF download in iOS 15.4.1 and above

Created an demo app to show the problem https://mango-tree-0ed834c03.1.azurestaticapps.net/

Posted by
JESBEN
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Same here...

Posted by
Atas
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