Test Flight "An error has occurred" - Export Compliance Information

Question

Created Feb ’21

Replies 61

Boosts 0

Views 16k

Participants 53

I am trying to submit an iOS build to internal testing on App Store Connect. The build is uploaded and processed properly. However, when answering the Export Compliance Information question I get "An error has occurred. Try again later.". I have been able to submit this app many times before today. I checked the network logs and the App Store is giving the following error:

Code Block {  "errors" : [ {
    "id" : "904dede1-5b87-4171-acf0-63d8430b0675",
    "status" : "409",
    "code" : "ENTITY_ERROR.ATTRIBUTE.INVALID",
    "title" : "The provided entity includes an attribute with an invalid value",
    "detail" : "You cannot update when the value is already set.",
    "source" : {
      "pointer" : "/data/attributes/usesNonExemptEncryption"
    }
  } ]
}

Is anyone else seeing this error today?

Answer 1

ikaria OP

Feb ’21

I am encountering the same issue as well. Can't post our build...

Answer 2

putatagambian OP

Feb ’21

We're having the same issue. This is blocking our development.

Answer 3

melaniedev OP

Feb ’21

The same here in France

Answer 4

makdeniss OP

Feb ’21

Can we inform somebody from Apple to look into it?

Answer 5

mkflint OP

Feb ’21

I added ITSAppUsesNonExemptEncryption:NO to my iOS target's Info.plist, and pushed another build. This seemed to unblock things.

(Or maybe it was just a co-incidence!)

Answer 6

sshapoval OP

Feb ’21

The same here in Ukraine

Answer 7

javier171 OP

Feb ’21

Same issue from Mexico

Answer 8

JonathanNox OP

Feb ’21

==

Answer 9

melaniedev OP

Feb ’21

By adding this at the bottom of my info.plist :

<key>ITSAppUsesNonExemptEncryption</key>
<false/>

and submit a new build to testflight it works for me !
🎉

Answer 10

protopop OP

Feb ’21

I have this issue for the last few days, from Canada, I have to wait a few hours for the build to get pushed through.

Answer 11

App Store Connect Engineer OP

Apple

Feb ’21

We are looking into this. Please be sure to send a feedback report so you can monitor the status of the issue and help with our investigation.

Answer 12

kim1234 OP

Feb ’21

Same issue

Answer 13

dcoleyoung OP

Feb ’21

Same issue and I've submitted a feedback report

Answer 14

jcolla-holla OP

Feb ’21

same here. following

Answer 15

pansuser OP

Feb ’21

Same here, take hours before the build appear in Test Flight

Answer 16

drlbminh@gmail.com OP

Feb ’21

Same issue from Vietnam

Answer 17

mjgerace OP

Feb ’21

Hilarious that a trillion dollar market cap company manages to have a bug which breaks testflight entirely in production for a full business week. Fix this.

Answer 18

sosrowinarsidiono OP

Feb ’21

I have same issue and have submitted a feedback report

Answer 19

FredTee OP

Feb ’21

I still got the same issue. Tried just a couple of minutes ago.

Answer 20

brittneykernan OP

Feb ’21

I've been able to get around this by going to the build's detail page and adding an individual tester.

Answer 21

CampbellMG OP

Feb ’21

For me, this occurred when I provided my app's compliance information on the App Store tab. The Test Flight tab then still required compliance and the error occurred when I tried to complete it again from this tab. From the error "You cannot update when the value is already set." I am assuming the Test Flight tab is somehow not aware that the compliance is already provided.

I was able to fix the error by clearing site data (In Chrome: F12 -> Application -> Clear site data) and logging in again. From here, the Test Flight tab no longer asked for compliance information.

Answer 22

gp55 OP

Feb ’21

i'm having same issue.

Answer 23

kim1234 OP

Feb ’21

same issue again!!!

Answer 24

Bill Bunting OP

Feb ’21

Same problem. After waiting an hour, no change. "Export Compliance Information" "An error has occurred. Try again later."

Answer 25

SXI_DEV OP

Feb ’21

Same issue here. What to do. Help me please