Test Flight "An error has occurred" - Export Compliance Information

App Store Distribution & Marketing App Store Connect
adamjakiela OP
Created Feb ’21
Replies 61
Boosts 0
Views 14k
Participants 53
I am trying to submit an iOS build to internal testing on App Store Connect. The build is uploaded and processed properly. However, when answering the Export Compliance Information question I get "An error has occurred. Try again later.". I have been able to submit this app many times before today. I checked the network logs and the App Store is giving the following error:

Code Block {
  "errors" : [ {
    "id" : "904dede1-5b87-4171-acf0-63d8430b0675",
    "status" : "409",
    "code" : "ENTITY_ERROR.ATTRIBUTE.INVALID",
    "title" : "The provided entity includes an attribute with an invalid value",
    "detail" : "You cannot update when the value is already set.",
    "source" : {
      "pointer" : "/data/attributes/usesNonExemptEncryption"
    }
  } ]
}

Is anyone else seeing this error today?
Replies  61
Boosts  0
Views  14k
Participants  53
CampbellMG OP
Feb ’21
For me, this occurred when I provided my app's compliance information on the App Store tab. The Test Flight tab then still required compliance and the error occurred when I tried to complete it again from this tab. From the error "You cannot update when the value is already set." I am assuming the Test Flight tab is somehow not aware that the compliance is already provided.

I was able to fix the error by clearing site data (In Chrome: F12 -> Application -> Clear site data) and logging in again. From here, the Test Flight tab no longer asked for compliance information.
1
gp55 OP
Feb ’21
i'm having same issue.
1
kim1234 OP
Feb ’21
same issue again!!!
0
Bill Bunting OP
Feb ’21
Same problem. After waiting an hour, no change. "Export Compliance Information" "An error has occurred. Try again later."
0
SXI_DEV OP
Feb ’21
Same issue here. What to do. Help me please
0
javiernanni OP
Mar ’21
To solve this issue:

  1. Submit the build for review (not for Test Flight, but for final App Store release)

  2. Test Flight status of the app will change from Missing compliance to Ready to submit

  3. Developer Reject the build you just submitted for final review (unless you actually want it to be reviewed!)

That worked for me.

0
dshaffer OP
Mar ’21
Same issue here. Cmon Apple!
1
gp55 OP
Mar ’21
when they gonna fix this shiit.
0
ShubhamBathe OP
Mar ’21
Same here, any work around please post.
0
HollettGaming OP
Mar ’21
Same issue here for me too, I submitted a bug report
0
siliconAvatar OP
Mar ’21
Same issue here, this is quite humiliating and I don't know what to tell my customers except that Apple is broken. Please fix.
0
siliconAvatar OP
Mar ’21
Just curious, has anyone been successful at actually "Trying agian later" as the error suggests?

I need to add new beta testers, should I try again later or is Testflight completely grounded?? Please someone let me know!

0
gp55 OP
Mar ’21
if you submit in the morning at least for me in US, I haven't had any issue, if i do after 2/3 PM, i still get same error, i have to wait till next day morning.
0
LuisVenturo OP
Nov ’21

I was reviewing how to upload the beta versions of my application to TestFlight and I found that suffixes such as -beta1, -beta2 can be used, so, currently I had version 2.0.1 in production and I tried to upload 2.0.1-beta1 and this generated the error since I should have uploaded the beta of v2.0.2 and not v2.0.1 since the latter can no longer have betas because it is in production. So using 2.0.2-beta1 instead of 2.0.1-beta1 fixed the problem for me.

0
feqfeqqfeqfefeq OP
Nov ’23

2024, issue appears again

1
Test Flight "An error has occurred" - Export Compliance Information
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