Monterey Beta 5 Breaks Outlook

Community Apple Developers Beta

Created Aug ’21

Replies 56

Boosts 0

Views 18k

Participants 62

Just installed the beta 5 update. Microsoft Outlook will start but when I select a message to read, the app crashes.

After doing some testing, most messages are fine but if I try to open one from the US Post Office's informed delivery, it shows "Downloading" and then crashes Outlook.

Other messages that contain images, will show the "Downloading" message as well but will eventually load the content.

Is there something I can provide to troubleshoot this?

Outlook and the USPS messages were working fine before the beta 5 install.

ShaneBecu OP

Aug ’21

The update fixed the main crash issue for me, but Outlook still crashes when printing emails.

tan-tran OP

Aug ’21

Updated to Outlook 16.53.21082901 and the app works well. Lot several days using online version with issues. If you already removed the app, don't install outlook from AppStore, you can download the older version (only outlook, not an office combo) at https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac.

After that check for update to get the 16.53.21082901. Issue fixed, haiz...

ww_can OP

Aug ’21

Same issue here. Odd thing is it was working last week with beta 5, and the same app version (16.52). Looks like a potential server side change on the office365 might have caused this issue.

jhobbsatmaccom OP

Aug ’21

Beta 6 seems to fix this for me.

MiguelNYC OP

Aug ’21

Beta 6 also fixed for me. Back in business.

Sean_Ji OP

Mar ’22

I first removed outlook from Applications, and then re-installed MS Office on the computer. Then it works! I do not need to add my account to outlook, as the accounts remain there.