Hi, we are submitting our first app for review on App Store connect. Our previous submissions were rejected about 1 hour after submission due to some problem. The most recent submission has been "In Review" for over 24 hours. While we understand that it may take some time for the review process, some things have happened that makes us believe there is a problem.
- We can see the recently submitted build on Testflight and the install count. The last 2 rejected versions have an extra install, so we know the app reviewers installed it. However, even after 24 hours the currently submitted build hasn't even been downloaded yet. Is this number just not updating, or has the reviewer not even downloaded the app yet after an entire day of "reviewing"?
.
- Do we have to expire any of the previous Testflight builds? Currently we have versions 15 and 16 still active (16 being the current submission). If I expire the Testflight version 16, will that prevent the reviewer from downloading the app?
.
- Yesterday, all the developers got a notification on their phones from the App Store Connect App that says the current submission requires developer action. However, this message came without an email (which usually comes with these notifications), and we cannot find any messages, errors, rejections, or any sort of reason for this message. Additionally, we can no longer find the notification itself. Was this just an accidental notification?
We know it can take hours or even days for an app review to finish, but these problems above are concerning us and we haven't heard anything back from our support case.
If anyone can clarify the 3 statements above, we would very much appreciate that. Thank you.