Restore Purchase Functionality

Question

Created Nov ’22

Replies 1

Boosts 0

Participants 2

Can you please settle something for me? I am the founder / owner of a meditation app being built, not the actual developer. I have no tech skills. We're nearing final stages of my app getting done and I noticed there is no restore purchase functionality.

My developer tells me it's not necessary because and I'm just quoting what he said here:

"Our app uses a central database to eliminate this issue. Because of the central database, subscription info is synced with the account used inside the app. and that account can be used in any device regardless of the Operating system and the store account used in it.

This is why, the user won't ever need to restore purchases since the purchases are already in sync with the central database."

I have trouble comprehending this because literally EVERY APP, I've seen, like Calm, Headspace, Breethe, etc ... I've checked them all, they all have restore purchases functionality, even though they also have the same situation as ours where the user can purchase one place and use everywhere ...

So, can you tell me if this information they are telling me is accurate? I have read 3.1 Payments in it's entirety and still am not clear on what scenario this functionality would be necessary given my developers answer.

Can anyone guide me?

Thanks,

Victoria M. Gallagher

Boost

Answer 1

App Store Commerce Engineer OP

Apple

Nov ’22

Note that providing a Restore Purchases button is part of the App Review guidelines and even if rarely to never needed, it's important to have as there are cases the app can't always account for: customer signed in with the wrong App Store Apple ID (possible with shared devices, kids, etc.) or the customer is using the wrong in-app account with your app.

But great to hear your app doesn't think its even needed, hopefully it has a robust implementation of the "Proactive Restore" best practice.

0