App review - ipad issue

Question

JeanFastlane OP

Created Apr ’23

Replies 2

Boosts 1

Participants 3

Hello everybody, I have a never ending issue with appstore review, an need a QUICK HELP !

I am submitting a new app (oral training), for Iphones only. I disabled other devices (such as Ipas) via Xcode.

In the appstore informations form, it is obligatory to provide ipad screens, so I provided screens showing Iphone experience. Appstore team asked me to remove it because I don't authorize Ipads. But if I remove those screens, form cannot be sent.

I don't understantd how to proceed.

Thanks for the help

Regards Jean

Boost

Answer 1

nightow1 OP

1d

I know this is years later.. but I am going through a reverse situation.

I have falsified everything for iPad in the code, am not required upload iPad photos, but the reviewers keep being told to judge how my app performs on iPad for some reason. So frustrating.

And only a small number actually read the messages before reviewing, so I am stuck in a loop with the reviewers of them thinking the app is for ipad when it is not. Hopefully, I can get some help with resolving this soon.

0

Answer 2

DTS Engineer OP

Apple

17h

I have falsified everything for iPad in the code, am not required upload iPad photos, but the reviewers keep being told to judge how my app performs on iPad for some reason.

The issue here is that iPads support running iPhone apps in compatibility mode, so all apps should "work" when run on an iPad. Note that this does NOT mean that their interface expands or otherwise "supports" the full iPad experience, but simply means that the app functions as expected in compatibility mode.

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Kevin Elliott
DTS Engineer, CoreOS/Hardware

1