Apple ID inactive after using Fivetran Connector

Hi all,

Currently we are extracting App Store data (such as downloads) via FiveTran. We noticed that Apple disables our Apple ID since we use the connector. They don't have an explanation for it, but it could be that it violates their policy in a way. Does anyone has experience with this issue? And know how to avoid it (limiting the amount of API-calls or something)

Thanks a lot!

Replies

Issue Itunes Connect is failing the setup test with the following error message: Cannot fetch id from phone number: +********

Environment Connector: Apple App Store - Itunes Connect

Resolution Please reach out to the Fivetran Support team for help in resolving this. The team will provide setup steps and a verification code for registering a phone number with Apple.

Cause Either the phone number has been removed, or the password has changed on Apple's side. A new verification code needs to be generated. This can only be retrieved from the Fivetran backend.

Related to

Errors Connectors Apple