After completing the trial period, the user successfully renewed their subscription. However, the App Store server did not send us a notification regarding the type of renewal.

User's receipt information:

{
    "environment": "Production",
    "receipt": {
        "receipt_type": "Production",
        "adam_id": xx,
        "app_item_id": xx,
        "bundle_id": "com.xxxxx",
        "application_version": "4.9.0",
        "download_id": xxxx,
        "version_external_identifier": xxxx,
        "receipt_creation_date": "2023-02-20 10:34:24 Etc/GMT",
        "receipt_creation_date_ms": "1676889264000",
        "receipt_creation_date_pst": "2023-02-20 02:34:24 America/Los_Angeles",
        "request_date": "2023-05-23 08:18:49 Etc/GMT",
        "request_date_ms": "1684829929749",
        "request_date_pst": "2023-05-23 01:18:49 America/Los_Angeles",
        "original_purchase_date": "2023-01-06 09:49:26 Etc/GMT",
        "original_purchase_date_ms": "1672998566000",
        "original_purchase_date_pst": "2023-01-06 01:49:26 America/Los_Angeles",
        "original_application_version": "4.9.0",
        "in_app": [
            {
                "quantity": "1",
                "product_id": "com.***.xxxvip.year.autorenew",
                "transaction_id": "340001130126198",
                "original_transaction_id": "340001130126198",
                "purchase_date": "2023-02-20 10:34:22 Etc/GMT",
                "purchase_date_ms": "1676889262000",
                "purchase_date_pst": "2023-02-20 02:34:22 America/Los_Angeles",
                "original_purchase_date": "2023-02-20 10:34:24 Etc/GMT",
                "original_purchase_date_ms": "1676889264000",
                "original_purchase_date_pst": "2023-02-20 02:34:24 America/Los_Angeles",
                "expires_date": "2023-02-27 10:34:22 Etc/GMT",
                "expires_date_ms": "1677494062000",
                "expires_date_pst": "2023-02-27 02:34:22 America/Los_Angeles",
                "web_order_line_item_id": "340000522616394",
                "is_trial_period": "true",
                "is_in_intro_offer_period": "false",
                "in_app_ownership_type": "PURCHASED"
            }
        ]
    },
    "latest_receipt_info": [
        {
            "quantity": "1",
            "product_id": "com.***.xxxvip.year.autorenew",
            "transaction_id": "340001135819586",
            "original_transaction_id": "340001130126198",
            "purchase_date": "2023-02-27 10:34:22 Etc/GMT",
            "purchase_date_ms": "1677494062000",
            "purchase_date_pst": "2023-02-27 02:34:22 America/Los_Angeles",
            "original_purchase_date": "2023-02-20 10:34:24 Etc/GMT",
            "original_purchase_date_ms": "1676889264000",
            "original_purchase_date_pst": "2023-02-20 02:34:24 America/Los_Angeles",
            "expires_date": "2024-02-27 10:34:22 Etc/GMT",
            "expires_date_ms": "1709030062000",
            "expires_date_pst": "2024-02-27 02:34:22 America/Los_Angeles",
            "web_order_line_item_id": "340000522616395",
            "is_trial_period": "false",
            "is_in_intro_offer_period": "false",
            "in_app_ownership_type": "PURCHASED",
            "subscription_group_identifier": "20530539",
            "app_account_token": "a5axxxxxxxxx84e7e"
        },
        {
            "quantity": "1",
            "product_id": "com.***.xxxvip.year.autorenew",
            "transaction_id": "340001130126198",
            "original_transaction_id": "340001130126198",
            "purchase_date": "2023-02-20 10:34:22 Etc/GMT",
            "purchase_date_ms": "1676889262000",
            "purchase_date_pst": "2023-02-20 02:34:22 America/Los_Angeles",
            "original_purchase_date": "2023-02-20 10:34:24 Etc/GMT",
            "original_purchase_date_ms": "1676889264000",
            "original_purchase_date_pst": "2023-02-20 02:34:24 America/Los_Angeles",
            "expires_date": "2023-02-27 10:34:22 Etc/GMT",
            "expires_date_ms": "1677494062000",
            "expires_date_pst": "2023-02-27 02:34:22 America/Los_Angeles",
            "web_order_line_item_id": "340000522616394",
            "is_trial_period": "true",
            "is_in_intro_offer_period": "false",
            "in_app_ownership_type": "PURCHASED",
            "subscription_group_identifier": "20530539",
            "app_account_token": "a5axxxxxxxx4e7e"
        }
    ],
    "latest_receipt": "xxxxxx",
    "pending_renewal_info": [
        {
            "auto_renew_product_id": "com.***.xxxvip.year.autorenew",
            "product_id": "com.***.xxxvip.year.autorenew",
            "original_transaction_id": "340001130126198",
            "auto_renew_status": "1"
        }
    ],
    "status": 0
}

We are still using App Store Server Notifications 1.0,We have received App Store Server notifications:

{
    "unified_receipt": {
        "latest_receipt": "xxxxx",
        "pending_renewal_info": [
            {
                "original_transaction_id": "340001130126198",
                "product_id": "com.***.xxxvip.year.autorenew",
                "auto_renew_status": "1",
                "auto_renew_product_id": "com.***.xxxvip.year.autorenew"
            }
        ],
        "environment": "Production",
        "status": 0,
        "latest_receipt_info": [
            {
                "expires_date_pst": "2023-02-27 02:34:22 America/Los_Angeles",
                "purchase_date": "2023-02-20 10:34:22 Etc/GMT",
                "in_app_ownership_type": "PURCHASED",
                "purchase_date_ms": "1676889262000",
                "original_purchase_date_ms": "1676889264000",
                "app_account_token": "a5axxxxxx84e7e",
                "original_transaction_id": "340001130126198",
                "quantity": "1",
                "expires_date_ms": "1677494062000",
                "original_purchase_date_pst": "2023-02-20 02:34:24 America/Los_Angeles",
                "product_id": "com.***.xxxvip.year.autorenew",
                "subscription_group_identifier": "xxxxx",
                "transaction_id": "340001130126198",
                "web_order_line_item_id": "340000522616394",
                "expires_date": "2023-02-27 10:34:22 Etc/GMT",
                "is_in_intro_offer_period": "false",
                "original_purchase_date": "2023-02-20 10:34:24 Etc/GMT",
                "purchase_date_pst": "2023-02-20 02:34:22 America/Los_Angeles",
                "is_trial_period": "true"
            }
        ]
    },
    "environment": "PROD",
    "auto_renew_status": "true",
    "bvrs": "4.9.0",
    "bid": "com.xxxxx",
    "original_transaction_id": 340001130126198,
    "auto_renew_product_id": "com.***.xxxvip.year.autorenew",
    "notification_type": "INITIAL_BUY"
}

We only received the initial purchase notification mentioned above. Why wasn't a notification sent for the successful renewal payment?

Accepted Reply

Please file a feedback assistant with the user receipt and we can investigate the specific case from there and let us know the ID. http://feedbackassistant.apple.com

Replies

Please file a feedback assistant with the user receipt and we can investigate the specific case from there and let us know the ID. http://feedbackassistant.apple.com