iOS app unable to fetch data from database.

Question

Created Jun ’23

Replies 5

Boosts 0

Participants 3

Hello,

I am making an iOS app but am experiencing difficulty in fetching data from my Firestore Database. The same build is able to fetch the same data on iPadOS, but for some reason it does not on iOS.

I have added the Wifi Information Entitlement both in XCode and in Certificates, Identifiers & Profiles on the Apple Developer Website.

This is the last issue affecting our release so any help is greatly appreciated. We are trying to release our app by the end of this week, but this is hold us back.

Thank You

Boost

Answer 1

Systems Engineer OP

Apple

Jun ’23

I have added the Wifi Information Entitlement both in XCode and in Certificates, Identifiers & Profiles on the Apple Developer Website.

I am not an expert on Firebase or any third party software but I suspect com.apple.developer.networking.wifi-info is not needed in this case because this entitlement is used for accessing information about the currently associated Wi-Fi network. I would contact the vendor of this library for further help.

0

Answer 2

mac_coding_647 OP

Jun ’23

In that case why am I unable to fetch the data from the database on iOS. The same build works on iPad

0

Answer 3

DTS Engineer OP

Apple

Jun ’23

In that case why am I unable to fetch the data from the database on iOS.

It’s hard to say.

It sounds like you’re using a third-party library, which makes it hard for us to comment on because we don’t have access to its internals. If that library reports any Apple-specific errors, post the details here and we’ll see what we can glean from them. If not, then your only option is to escalate this via the support channel for that library.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0

Answer 4

mac_coding_647 OP

Jun ’23

@eskimo @meaton

Hello,

I am able to confirm that the same build does work in iPadOS but it does not seem to work on iOS. I am not sure why that is the case. I am a new XCode user and am not aware of the necessary steps to debug the app. I would appreciate if someone could guide me through this process or perhaps get on a zoom call with me. This issue is preventing us from publishing the app, specially since our target release date is June 12.

Thank You in advance.

0

Answer 5

DTS Engineer OP

Apple

Jun ’23

I would appreciate if someone could guide me through this process or perhaps get on a zoom call with me.

DevForums is not a formal support channel. See tip 3 in Quinn’s Top Ten DevForums Tips.

Normally I’d suggest that you open a DTS tech support incident but in this case I don’t think that’s possible because this question is about a third-party service. You have a couple of options:

You can seek help from your third-party vendor.
You can debug the third-party code to isolated the issue to some Apple API misbehaving, at which point you can request formal support from DTS (or informal support here).

Honestly, I think the second option is your best choice because the act of digging into the code might reveal the real issue.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0