Not Receiving Server Notifications for Auto-Renewable Notifications when in free trial phase

Hi,

we have an auto-renewable subscription with an introductory offer configured. The introductory offer is a 7 days free trial.

We're observing a possibly wrong behavior and we wanted to make sure we're not missing anything.

We suspect that our server is not receiving notifications from the App Store when the free trial period starts, we only receive notifications when the user starts paying.

To double-check, we've tested the same subscription in sandbox with a brand new test account with a 3 minutes renewal frequency: the behavior is exactly the same, we only get 1 notification every 3 minutes for the renewals, we get no notification when the free trial starts.

So we have 2 main questions:

  1. does "free trial" work in sandbox too? If so, what's the duration of free trial in sandbox if it's set to 7 days in production?
  2. do we get a notification when the free trial period starts or we only get one when and if the user starts paying after 7 days?

Thanks

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Thank you for reaching out. Are you using V1 or V2 App Store Server Notifications?

Posted by
App Store Commerce Engineer
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  • We're using V2

    —
    DigitalGoal

  • Hmm, just tested and received a SUBSCRIBED INITIAL_BUY notification for a free trial buy in Sandbox. Could you please file a ticket in Feedback Assistant and post the FB number here? https://feedbackassistant.apple.com Please include your application, the time and user in Sandbox the free trial purchase was initiated, and any transaction ids, if you have them available.

    —
    App Store Commerce Engineer

  • We receive that notification too, the problem is that we suspect we receive it only when the free trial period ends and we don't receive anything when the free trial has just started. Could you please confirm if a notification is sent also when the free trial has just started or only when the free trial has ended and the user starts paying?

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    DigitalGoal