My app, which has been live for about 2 years, suddenly became invisible in App Store search results 2 months ago. Even when the full name of the app is searched, it does not appear in the search results. This has caused the app to not receive any users from search results, despite being downloaded by a total of about 3 million users in the last 2 months.
When I look at Apple Connect Analytics, I see that the number of users coming from App Store searches is 0. This shows that my app is not visible in search results at all.Also, due to this problem, we cannot advertise on Apple Search Ads because the system cannot find our application even though it is live.
We can only gain users through the ads we give at the moment. The Apple Support team has not been able to solve the problem for about 1.5 months.
What could be the solution to this problem?
Thanks