Connection between client and DriverKit

In a project, I'm using the DriverKit(and HIDDriverKit) framework. I have encountered a problem in the connection between the client app and the driver, which is implemented by the "IOKit" framework. By calling the function "IOServiceGetMatchingServices" the value of "iterator" returns correctly and then communication with the driver is done. However, after releasing the version on the TestFlight, on some systems, the value of the "iterator" returned 0 and it is not possible to communicate with the driver. I checked the status of the activated driver with the command "systemextensionsctl list" and there are no problems on the driver side and the values of "Enabled" and "Active" are starred.

AppSandbox = True, SIP: enable

ret = IOServiceGetMatchingServices(kIOMainPortDefault, IOServiceNameMatching(dextIdentifier), &iterator);
if (ret != kIOReturnSuccess)
{
    goto fail;
}

while ((service = IOIteratorNext(iterator)) != IO_OBJECT_NULL) {
    ret = IOServiceOpen(service, mach_task_self(), 0, &connection);
    if(ret == kIOReturnSuccess)
    {
        break;
    }
    else 
    {
        syslog(LOG_WARNING, "IDmelonLog LIB: Can't open service");
    }
    IOObjectRelease(service);
}