Active Subscriptions went to 0

Mid January our active subscriptions of our app went to 0 from one day to the other. We have both yearly and monthly subscriptions and hence it should not be 0. we can also see active subscriptions in our user database.

anyone else facing this issue? There was another thread from august 2023 that had the same issue but no solution has been posted.

We are also facing the same issue. Any updates or resolutions?

Facing the same issue here

Hello, thank you for these reports. We believe we have resolved this issue. If you continue to experience issues viewing subscriptions, please contact us.

Active Subscriptions went to 0
 
 
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