The product can be fetched but the transaction can not be made.
Error code: 0
"cannot connect to itunes store" in sandbox since this morning
we are facing this issue in india since last 2 days, on TestFlight Build
reason:Error Domain=NSURLErrorDomain Code=-1001 "Cannot connect to iTunes Store"
Does anybody have an idea about it
We are also experiencing this issue. To raise awareness at Apple, everybody needs to file a bug report, and send it to rkubota@apple.com, from this thread: https://forums.developer.apple.com/thread/98763
He says:
"For anyone who has not submitted a bug report, I would urge you to submit a bug report, to indicate you are affected and that the problem persists. As evidence, please open the Terminal app and ping the sandbox server. Capture the results and paste them into the bug report.
user$ ping -c 5 sandbox.itunes.apple.com
To submit a bug report for investigation by iTunesConnect, please use the Apple Developer Bug Report web page - http://bugreport.apple.com.
After logging in, select the “Other” Product.
Fill out the bug report form. In the description section -
make sure to include the application ID
add the in app purchase identifiers which are failing
paste the results of the ping commandline.
Please send the bug report to me at "rkubota@apple.com"
My previous bug report was close as dupe, as is unfortunatley the case almost always with the bug reporting black hole. The original bug report was close back in April 18th, so it seems they thought this was fixed at some point.
I've raised a new bug report, I encourage everyone on this thread to do the same, it will probably be closed as dupe but it is used as a voting system as sorts and the more raised the more chance we have of a fix for once and all.
My bug report for any Apple employees: 39522949
Getting the same problems for the last two days.
Filed bug report 39524057.
Hi,
it's still not working!
Always got "Cannot connect to iTunes Store" error.
Please inform iTunes Server team to resolve it.
Thank you very much!
Not many apple employees read these forums, you should raise a bug report at https://bugreport.apple.com/web/
Yes, I also facing same issue from yesterday.
I've added also report with 39525353 (Belarus)
I'm not speaking for everybody...
But things are working for me again in USA, Georgia.. Thanks Apple!
I added a report. But seriously, what the **** is iTunes team doing ??? It's happened pretty much every month for the past 6 month, and last time it happened, it took over a week for it to be fixed... Also, our submission got rejected partly because of this... This thing is seriously getting on my nerves.
Ok.. It's working then NOT working. It's very intermitten.
It's really slowing down production. 😟
I’ve been having this issue for several months now. I’ve filed a bug report and Rich has been as helpful as he can be, but the issue remains. How is it possible that this is still an issue for so many people? Really wish Apple would dedicate resources to something so critical to developers.
Bug report ID is 39668660.
Happening right now to me - iOS 12 Beta 1 - iPhone 6; iPad Pro; simulator - Germany
iTunes sandbox seems to be down in midwest USA as well. Any update on this? We've been down for 24 hrs and can't continue development without it.
Out App also has the same problem in iOS 12. And FINALLY found the problem - `requestData`.
In Apple API Doc, they said `The default value is
nilrequestDatanilWe have set data to this property and everything works fine before iOS 12. Now, it won't work.
Keep the `requestData` `nil`, everything works again.
Check this out, maybe it helps. 😀
where did you find the Apple API Doc? I couldn't find any document specific to iOS12. where do you set requestData? thanks!
Hi, Can you share any link how to set requestData. I am still having this issue as I have just started in-app purchase and trying to call Product Request method and every time "Fail with error" is called.
requestData is not supposed to be used. Ignore it.
Still getting this error "Error Domain=SSErrorDomain Code=109 "Cannot connect to iTunes Store" UserInfo={NSLocalizedDescription=Cannot connect to iTunes Store, SSErrorHTTPStatusCodeKey=400}"
In app purchase was working 2 days ago, now it's not working anymore. Any help would be highly appriciated.
When things that were working start failing, it's time for a bug report. For sandbox issue, follow these instructions
Here are the instructions to install the StoreKit profile
Install StoreKit profile to an iOS 11+ device
Please login to the Apple Developer Bug Report - Profiles and Logs website
<https://developer.apple.com/bug-reporting/profiles-and-logs/> using Safari on the device you will use to replicate the problem with.
Click the “Profile” URL associated with the “App Store/iTunes Store for iOS” item. You will download the “itmsdebugging.mobileconfig” file.
IMPORTANT - PLEASE RESTART THE DEVICE
CAPTURE THE DEVICE CONSOLE LOG - connect the device to a macOS X Sierra system (macOS X 10.12.x or newer)
1. Launch the Console app on the macOS system, and select the device in the left side of the Console window
2. Before starting the iOS app, click “Clear”.
3. Start the application and perform the steps to replicate the problem.
4. When the issue occurs, save the contents of the Console log
Check the contents of the console log for the string “fetchSoftwareAddOns”. If this string is not present in the log, the profile was not active. Please re-install the StoreKit profile and make sure to restart the device.
If the string is found, save the entire contents of the console log to a text file.
To submit a bug report, please use the Apple Developer Bug Report web page - http://bugreport.apple.com. After logging in, select the “Other” Product.
In the bug report description, please add the following information
1. the application ID of the app
2. the In-App Purchase identifier(s) if applicable
3. whether this issue is occurring in the sandbox or production environments
4. instructions for finding the "Buy" button to purchase the In-App Purchase item.
(if the app is not in English, please provide screenshots)
Save the bug report and keep track of the bug report number
Prepare a TestFlight build - when ready submit an invitation to “apps_test@icloud.com”. In the invitation, please include the bug report number to associate the invitation with. The QA team will need to have a means to replicate the issue with - for this reason, a TestFlight invitation is required.
rich kubota - rkubota@apple.com
developer technical support CoreOS/Hardware/MFI