Serever API not reachable by Apple testers

I have a big problem approving my app.

My app contacts the backend with api calls to our server; we and our customers contact the bees without any problem but when the apple test to approve it, our server does not receive any requests so it would seem that the network used by apple testers does not reach our server.

The verification team replies that they cannot carry out any tests/trials and that the app must work from anywhere in the world.

has this happened to anyone? Can anyone help us solve the problem or at least understand where the problem might be?

Thank you

Hello there, thank you for reaching out. Can you kindly check the App Store Connect Business Module for any pending agreements and try again?

Note: Only the account holder for the team can accept agreements for the team.

Serever API not reachable by Apple testers
 
 
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