When a package is published via MDM using the Install Enterprise app command provided by Apple
On one of the devices, this command is failing with com.apple.appstored.xpc exception but works fine on other macOS devices having the same restrictions and OS version. We tried restarting the device and also the appstored process via Activity Monitor but it was in vain.
I am attaching system logs that contain the exception and stack trace when the command failed.
default 13:05:35.027306+0530 mdmclient [0:MDMDaemon:HTTPUtil:<0x5d27>] <<<<< Received HTTP response (200) [Idle] <<<<<\
default 13:05:35.029995+0530 mdmclient [0:MDMDaemon:<0x5d27>] Processing server request: InstallApplication for: (2451936) PowerNap: no\
default 13:05:35.030620+0530 mdmclient [0:MDMDaemon:<0x5d27>] MDM BootstrapToken support: ServerCapabilities\
error 13:05:35.034204+0530 kernel System Policy: sentineld_helper(590) deny(1) file-read-metadata /private/var/db/ConfigurationProfiles/Store/MDM_ComputerPrefs.plist\
error 13:05:35.034264+0530 kernel System Policy: sentineld_helper(590) deny(1) file-read-data /private/var/db/ConfigurationProfiles/Store/MDM_ComputerPrefs.plist\
default 13:05:35.043207+0530 mdmclient [0:MDMDaemon:ManagedApps:<0x5d27>] StartInstall using UUID: 37F0D2E9-D57A-4857-8042-3553C8D41B36 for MDM 'com.mobilock.mdm'\
default 13:05:35.043473+0530 mdmclient [0:MDMDaemon:ManagedApps:<0x5d27>] Installing with MDM options: \{\
ManagementFlags = 5;\
ManifestURL = "URL-Redacted-For-Privacy";\
RequestType = InstallApplication;\
\}\
default 13:05:35.044958+0530 mdmclient [0:MDMDaemon:InstallApplication:<0x5d27>] InstallApplication (UUID:37F0D2E9-D57A-4857-8042-3553C8D41B36) (iOS: no) manifest: (null)\
default 13:05:35.045289+0530 mdmclient [0:MDMDaemon:AppStore:<0x5d27>] Calling AppStore -submitManifestRequest. ID: 37F0D2E9-D57A-4857-8042-3553C8D41B36 Platform: Manifest: no URL: YES Certs: no Pinning: no\
default 13:05:35.047281+0530 mdmclient [0x15573cea0] activating connection: mach=true listener=false peer=false name=com.apple.appstoreagent.xpc\
default 13:05:35.047622+0530 mdmclient [0x15573cea0] failed to do a bootstrap look-up: xpc_error=[3: No such process]\
default 13:05:35.047668+0530 mdmclient [0x15573cea0] invalidated after a failed init\
error 13:05:35.047888+0530 mdmclient [ASDServiceBroker]: Connection invalidated\
default 13:05:35.048202+0530 mdmclient [0x15689bd40] activating connection: mach=true listener=false peer=false name=com.apple.appstored.xpc\
default 13:05:35.049253+0530 appstored (XPCServiceClient) Received connection from client: com.apple.mdmclient\
default 13:05:35.050997+0530 appstored [9B953BCE] Manifest request submitted by: com.apple.mdmclient\
fault 13:05:36.928968+0530 mdmclient connection to service with pid 1414 named com.apple.appstored.xpc: Exception caught during decoding of reply to message 'submitManifestRequest:withReplyHandler:', dropping incoming message and calling failure block.\
\
Ignored Exception: Exception while decoding argument 0 (#1 of invocation):\
\
return value: \{v\} void\
target: \{@?\} 0x0 (block)\
argument 1: \{@\} 0x0\
argument 2: \{@\} 0x0\
\
Exception: value for key 'NS.objects' was of unexpected class 'NSUUID' (0x1f2a38a80) [/System/Library/Frameworks/Foundation.framework].\
Allowed classes are:\
\{(\
"'NSDictionary' (0x1f2a31578) [/System/Library/Frameworks/CoreFoundation.framework]",\
"'NSData' (0x1f2a31500) [/System/Library/Frameworks/CoreFoundation.framework]",\
"'NSError' (0x1f2a37e50) [/System/Library/Frameworks/Foundation.framework]",\
"'NSString' (0x1f2a388c8) [/System/Library/Frameworks/Foundation.framework]",\
"'NSArray' (0x1f2a31438) [/System/Library/Frameworks/CoreFoundation.framework]",\
"'NSURL' (0x1f2a31910) [/System/Library/Frameworks/CoreFoundation.framework]",\
"'NSDate' (0x1f2a31528) [/System/Library/Frameworks/CoreFoundation.framework]",\
"'NSNumber' (0x1f2a383c8) [/System/Library/Frameworks/Foundation.framework]"\
)\}\
(\
0 CoreFoundation 0x000000018ae5eccc __exceptionPreprocess + 176\
1 libobjc.A.dylib 0x000000018a946788 objc_exception_throw + 60\
2 Foundation 0x000000018bedeb18 -[NSXPCDecoder _validateAllowedClass:forKey:allowingInvocations:] + 432\
3 Foundation 0x000000018c745514 _decodeObject + 1200\
4 Foundation 0x000000018beec714 __44-[NSXPCDecoder _decodeArrayOfObjectsForKey:]_block_invoke + 52\
5 Foundation 0x000000018bee3ac8 _NSXPCSerializationIterateArrayObject + 208\
6 Foundation 0x000000018bee39c4 -[NSXPCDecoder _decodeArrayOfObjectsForKey:] + 240\
7 Foundation 0x000000018bed0cb8 -[NSDictionary(NSDictionary) initWithCoder:] + 152\
8 Foundation 0x000000018c745554 _decodeObject + 1264\
9 Foundation 0x000000018c745940 _decodeObjectAfterSettingAllowListForKey + 168\
10 Foundation 0x000000018bef7f14 -[NSXPCDecoder decodeObjectOfClasses:forKey:] + 52\
11 Foundation 0x000000018bf17ac0 -[NSError initWithCoder:] + 428\
12 Foundation 0x000000018c745554 _decodeObject + 1264\
13 Foundation 0x000000018bede88c -[NSXPCDecoder _decodeObjectOfClasses:atObject:] + 76\
14 Foundation 0x000000018bede35c _NSXPCSerializationDecodeTypedObjCValuesFromArray + 892\
15 Foundation 0x000000018beddd64 _NSXPCSerializationDecodeInvocationArgumentArray + 412\
16 Foundation 0x000000018c745cd8 -[NSXPCDecoder __decodeXPCObject:allowingSimpleMessageSend:outInvocation:outArguments:outArgumentsMaxCount:outMethodSignature:outSelector:isReply:replySelector:] + 700\
17 Foundation 0x000000018c7459f0 -[NSXPCDecoder _decodeReplyFromXPCObject:forSelector:] + 76\
18 Foundation 0x000000018bedd360 -[NSXPCConnection _decodeAndInvokeReplyBlockWithEvent:sequence:replyInfo:] + 252\
19 Foundation 0x000000018bedcdc8 __88-[NSXPCConnection _sendInvocation:orArguments:count:methodSignature:selector:withProxy:]_block_invoke_3 + 188\
20 libxpc.dylib 0x000000018aa1a848 _xpc_connection_reply_callout + 116\
21 libxpc.dylib 0x000000018aa1a740 _xpc_connection_call_reply_async + 80\
22 libdispatch.dylib 0x000000018ab5a468 _dispatch_client_callout3 + 20\
23 libdispatch.dylib 0x000000018ab77fc8 _dispatch_mach_msg_async_reply_invoke + 344\
24 libdispatch.dylib 0x000000018ab61898 _dispatch_lane_serial_drain + 368\
25 libdispatch.dylib 0x000000018ab62578 _dispatch_lane_invoke + 432\
26 libdispatch.dylib 0x000000018ab6d2d0 _dispatch_root_queue_drain_deferred_wlh + 288\
27 libdispatch.dylib 0x000000018ab6cb44 _dispatch_workloop_worker_thread + 404\
28 libsystem_pthread.dylib 0x000000018ad0700c _pthread_wqthread + 288\
29 libsystem_pthread.dylib 0x000000018ad05d28 start_wqthread + 8\
)\
(\
0 CoreFoundation 0x000000018ae5eccc __exceptionPreprocess + 176\
1 libobjc.A.dylib 0x000000018a946788 objc_exception_throw + 60\
2 Foundation 0x000000018beddfcc _NSXPCSerializationDecodeInvocationArgumentArray + 1028\
3 Foundation 0x000000018c745cd8 -[NSXPCDecoder __decodeXPCObject:allowingSimpleMessageSend:outInvocation:outArguments:outArgumentsMaxCount:outMethodSignature:outSelector:isReply:replySelector:] + 700\
4 Foundation 0x000000018c7459f0 -[NSXPCDecoder _decodeReplyFromXPCObject:forSelector:] + 76\
5 Foundation 0x000000018bedd360 -[NSXPCConnection _decodeAndInvokeReplyBlockWithEvent:sequence:replyInfo:] + 252\
6 Foundation 0x000000018bedcdc8 __88-[NSXPCConnection _sendInvocation:orArguments:count:methodSignature:selector:withProxy:]_block_invoke_3 + 188\
7 libxpc.dylib 0x000000018aa1a848 _xpc_connection_reply_callout + 116\
8 libxpc.dylib 0x000000018aa1a740 _xpc_connection_call_reply_async + 80\
9 libdispatch.dylib 0x000000018ab5a468 _dispatch_client_callout3 + 20\
10 libdispatch.dylib 0x000000018ab77fc8 _dispatch_mach_msg_async_reply_invoke + 344\
11 libdispatch.dylib 0x000000018ab61898 _dispatch_lane_serial_drain + 368\
12 libdispatch.dylib 0x000000018ab62578 _dispatch_lane_invoke + 432\
13 libdispatch.dylib 0x000000018ab6d2d0 _dispatch_root_queue_drain_deferred_wlh + 288\
14 libdispatch.dylib 0x000000018ab6cb44 _dispatch_workloop_worker_thread + 404\
15 libsystem_pthread.dylib 0x000000018ad0700c _pthread_wqthread + 288\
16 libsystem_pthread.dylib 0x000000018ad05d28 start_wqthread + 8\
)\
error 13:05:36.930100+0530 mdmclient [ERROR] [0:MDMDaemon:AppStore:<0x5d28>] submitManifestRequest completed. ID: 37F0D2E9-D57A-4857-8042-3553C8D41B36 Error: Error Domain=NSCocoaErrorDomain Code=4101 "connection to service with pid 1414 named com.apple.appstored.xpc" UserInfo=\{NSDebugDescription=connection to service with pid 1414 named com.apple.appstored.xpc\}\
default 13:05:36.930293+0530 mdmclient [0:MDMDaemon:ManagedApps:<0x5d27>] Logging Manifest request failure. InstallUUID: 37F0D2E9-D57A-4857-8042-3553C8D41B36 Error: Error Domain=NSCocoaErrorDomain Code=4101 "connection to service with pid 1414 named com.apple.appstored.xpc" UserInfo=\{NSDebugDescription=connection to service with pid 1414 named com.apple.appstored.xpc, NSLocalizedDescription=connection to service with pid 1414 named com.apple.appstored.xpc, UsedNSDebugDescription=true\}\
default 13:05:36.930577+0530 mdmclient [0x15561f340] activating connection: mach=true listener=false peer=false name=com.apple.mdmclient.daemon.unrestricted\
default 13:05:36.933142+0530 mdmclient [0x15561f690] activating connection: mach=false listener=false peer=true name=com.apple.mdmclient.daemon.unrestricted.peer[2614].0x15561f690\
default 13:05:36.933403+0530 mdmclient [0:MDMDaemon:<0x5d28>] ### XPC request (unrestricted): ManagedAppsUnrestricted:ManagedAppsInstallPhase ### from: \
default 13:05:36.933850+0530 mdmclient [0:MDMDaemon:ManagedApps:<0x5d28>] Processing install phase 97 for 37F0D2E9-D57A-4857-8042-3553C8D41B36 ==> \{\
"__Error__" = \{\
code = 4101;\
domain = NSCocoaErrorDomain;\
userInfo = \{\
NSDebugDescription = "connection to service with pid 1414 named com.apple.appstored.xpc";\
NSLocalizedDescription = "connection to service with pid 1414 named com.apple.appstored.xpc";\
UsedNSDebugDescription = 1;\
\};\
\};\
"__Success__" = 0;\
\}\
error 13:05:36.935661+0530 mdmclient [ERROR] [0:MDMDaemon:ManagedApps:<0x5d28>] Aborting app install: Error Domain=NSCocoaErrorDomain Code=4101 "connection to service with pid 1414 named com.apple.appstored.xpc" UserInfo=\{NSDebugDescription=connection to service with pid 1414 named com.apple.appstored.xpc, NSLocalizedDescription=connection to service with pid 1414 named com.apple.appstored.xpc, UsedNSDebugDescription=true\}\
default 13:05:36.935710+0530 mdmclient [0:MDMDaemon:ManagedApps:<0x5d28>] Install phase 97 (37F0D2E9-D57A-4857-8042-3553C8D41B36) completed. Result: ==> Error Domain=NSCocoaErrorDomain Code=4101 "connection to service with pid 1414 named com.apple.appstored.xpc" UserInfo=\{NSDebugDescription=connection to service with pid 1414 named com.apple.appstored.xpc, NSLocalizedDescription=connection to service with pid 1414 named com.apple.appstored.xpc, UsedNSDebugDescription=true\}\
default 13:05:36.937370+0530 mdmclient [0x15561f340] invalidated because the current process cancelled the connection by calling xpc_connection_cancel()\
default 13:05:36.937391+0530 mdmclient [0x15561f690] invalidated after getting a no-senders notification - client is gone\
default 13:05:36.937577+0530 mdmclient [0x15561fe90] activating connection: mach=true listener=false peer=false name=com.apple.mdmclient.daemon.unrestricted\
default 13:05:36.939795+0530 mdmclient [0x15691c090] activating connection: mach=false listener=false peer=true name=com.apple.mdmclient.daemon.unrestricted.peer[2614].0x15691c090\
default 13:05:36.940006+0530 mdmclient [0:MDMDaemon:<0x5d29>] ### XPC request (unrestricted): ManagedAppsUnrestricted:ManagedAppsInstallPhase ### from: \
default 13:05:36.940314+0530 mdmclient [0:MDMDaemon:ManagedApps:<0x5d29>] Processing install phase 98 for 37F0D2E9-D57A-4857-8042-3553C8D41B36 ==> (null)\
default 13:05:36.941518+0530 mdmclient [0:MDMDaemon:ManagedApps:<0x5d29>] Install '37F0D2E9-D57A-4857-8042-3553C8D41B36' finished. Sucess: no Error: \{\
code = 4101;\
domain = NSCocoaErrorDomain;\
userInfo = \{\
NSDebugDescription = "connection to service with pid 1414 named com.apple.appstored.xpc";\
NSLocalizedDescription = "connection to service with pid 1414 named com.apple.appstored.xpc";\
UsedNSDebugDescription = 1;\
\};\
\}\
default 13:05:36.941560+0530 mdmclient [0:MDMDaemon:<0x5d29>] === CPF_GetInstalledProfiles === ()\
default 13:05:36.941669+0530 mdmclient [0x155625720] activating connection: mach=true listener=false peer=false name=com.apple.mdmclient.daemon\
default 13:05:36.943753+0530 mdmclient [0x155625ab0] activating connection: mach=false listener=false peer=true name=com.apple.mdmclient.daemon.peer[2614].0x155625ab0\
default 13:05:36.943916+0530 mdmclient [0:MDMDaemon:<0x5d28>] ### XPC request: GetInstalledProfiles ### from: \
default 13:05:36.955056+0530 mdmclient [0x155625720] invalidated because the current process cancelled the connection by calling xpc_connection_cancel()\
default 13:05:36.955148+0530 mdmclient [0x155625ab0] invalidated after getting a no-senders notification - client is gone\
default 13:05:36.958087+0530 mdmclient [0:MDMDaemon:<0x5d29>] Number of profiles found: 12 (Filtered: 0)\
default 13:05:36.958281+0530 mdmclient [0:MDMDaemon:ManagedApps:<0x5d29>] Clearing managed apps for profile: National Payments Corporation of India (com.mobilock.mdm:db3adca9-e6ac-4ebf-a158-5c54def8bd87) (filter: \{\
LimitToInstallUUID = "37F0D2E9-D57A-4857-8042-3553C8D41B36";\
\})\
default 13:05:36.963463+0530 mdmclient [0:MDMDaemon:ManagedApps:<0x5d29>] Install phase 98 (37F0D2E9-D57A-4857-8042-3553C8D41B36) completed. Result: ==> Final Cleanup\
default 13:05:36.965933+0530 mdmclient [0x15561fe90] invalidated because the current process cancelled the connection by calling xpc_connection_cancel()\
default 13:05:36.966209+0530 mdmclient [0x15691c090] invalidated after getting a no-senders notification - client is gone\
error 13:05:36.966578+0530 mdmclient [ERROR] [0:MDMDaemon:InstallApplication:<0x5d27>] AppStore manifest request failed ==> Error Domain=NSCocoaErrorDomain Code=4101 "connection to service with pid 1414 named com.apple.appstored.xpc" UserInfo=\{NSDebugDescription=connection to service with pid 1414 named com.apple.appstored.xpc, NSLocalizedDescription=connection to service with pid 1414 named com.apple.appstored.xpc, UsedNSDebugDescription=true\}\
error 13:05:36.967334+0530 mdmclient [ERROR] [0:MDMDaemon:<0x5d27>] [ErrorChain.0] (InstallApplication) [NSCocoaErrorDomain:4101] connection to service with pid 1414 named com.apple.appstored.xpc>\
default 13:05:36.971328+0530 mdmclient CSSM Exception: -2147415780 CSSMERR_CSP_INVALID_KEYATTR_MASK\
error 13:05:36.971857+0530 kernel System Policy: sentineld_helper(590) deny(1) file-read-metadata /private/var/db/ConfigurationProfiles/Store/MDM_ComputerPrefs.plist\
error 13:05:36.971892+0530 kernel System Policy: sentineld_helper(590) deny(1) file-read-data /private/var/db/ConfigurationProfiles/Store/MDM_ComputerPrefs.plist\
default 13:05:36.973778+0530 mdmclient CSSM Exception: -2147415780 CSSMERR_CSP_INVALID_KEYATTR_MASK\
default 13:05:36.977813+0530 mdmclient Trust evaluate failure: [leaf MissingIntermediate]\
default 13:05:37.002309+0530 mdmclient [0:MDMDaemon:HTTPUtil:<0x5d27>] >>>>> Sending HTTP request (PUT) [Error(InstallApplication):2451936] >>>>>\
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