App Rejection to User Login

Hi There, we have an app that provides music and podcasts that we are licensed to provide , we depend on users to be logged in for our personalisation and recommendation engine to profile correctly both across the mobile app and web experience

We have not had any issues for the last 7 years until now, receiving the app review rejection below. We have replied with multiple explanations why we require user login as mandatory and have identical apps that do the same, however we are told that we can log a complaint against those dont comply , but they cannot indicate what is different to our app.

The response is below, any suggestions would be greatly appreciated

"Hello,

Thank you for your reply.

Regarding 5.1.1 issue, your app requires users to register or log in to access features that are not account based. To resolve this issue, it would be appropriate to revise the app to let users freely access the app's features that are not account based.

We are not able to provide feedback on app concepts or features, but we recommend evaluating your suggestions against the App Review Guidelines, as well as the Apple Developer Program License Agreement, and the Human Interface Guidelines."

If you disagree with the outcome of our review, you may consider submitting an appeal to the App Review Board.When filing your appeal, make sure to:

  • Provide specific reasons why you believe your app complies with the App Review Guidelines.
  • Submit only one appeal per rejection.
  • Respond to any requests for additional information before submitting an appeal.

The App Review Board will contact you directly as soon as they've completed their investigation.

App Rejection to User Login
 
 
Q