Not getting push after installing a test version

Question

berberon OP

Created Oct ’24

Replies 3

Boosts 0

Participants 2

Hi

After uploading a problematic version of our app to TestFlight my iphone does not get push notification anymore for our app. Other users are not affected.

I deleted the app and installed the version from the appstore and still i do not get push notifications to the app.

anyone that installed the version on testflight can't get push notification even if they went back to the original version from the app store.

also tried to shutdown / startup the phone... no change.

Any idea what went wrong and how to fix it?

Boost

Answer 1

berberon OP

Oct ’24

the wierd part is that for push notifications that work, firebase returns something like :

/messages/1728474452425638

for me it's something like : /messages/0:1728475944752677%264053f7264053f7

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Answer 2

Engineer OP

Apple

Oct ’24

If you had been using a native solution my first guess would have been that the token for the app on your device has not been updated properly on your server (for whatever reason the "problematic" version may have failed).

To be able to confirm a problem like this on our end we will need the apns-id of the push notification you sent. The numbers returned by firebase is not useful for that.

With Firebase involved, this could be something between your app and them. So, it would be best to contact Firebase and ask what the problem might be. If you are able to obtain the apns-id of a failed push (we need one sent and failed recently) we can take a look.

Argun Tekant /  DTS Engineer / Core Technologies

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Answer 3

berberon OP

Oct ’24

after hours of trying everything i finally decided to delete the Test Flight app.

After deleting it, i also deleted my app and reinstalled it from the AppStore and what do you know… push notifications started working again.

The Test Flight app was probably holding something that also affected the installation of the app from the AppStore.

before removing the Test Flight app completely from my iphone i removed my app and installed is from the AppStore several times and nothing helped. Only deleting the Test Flight App got the push notifications working again.

no idea what can cause this.

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