Greetings, We have been rejected in the review of our App for a code non-compliance with 4.3 Design guidelines. Our App appears to be similar to others, and indeed it is similar in functionality and appearance. The others that are similar have been developed by us as well, these being customisations that are specifically targeted at the companies or accounts we deal with. The truth is that we have gone through several reviews of the other Apps before when we submitted them for publication at the time. We know that there are other development companies that customise Apps for different brands and in these cases there has been no reason for rejection by the Apple Store. We are beginning to think that there may be certain factors that are directly influencing the rejection of this App:
- The mockups or screenshots we are using are similar to those of another App we have published with the same functionalities.
- The backgrounds of the App have a gem of colours similar to that of the other App.
And now we wonder:
- Is it possible that he rejected it solely because of design issues with the presentation screenshots and backgrounds of the App?
- Apart from the appeal that can be submitted to the Store via the review form, is there any way to contact Apple by phone to determine exactly why the App was rejected?
- How do other companies upload the same custom App and get it reviewed?