Having issue completing enrollment

Question

Created 2d

Replies 2

Boosts 0

Participants 3

Hello We've tried to "purchase" our membership on the 6th of November, entered valid billing information, but still didn't receive back any feedback from apple.

Previously with other accounts we didn't encounter any issue, but now for some reason apple support is not answering us back (left 3 tickets, they are all open, where the oldest is open for over a week without a reply back from apple)

Did anybody encounter this before? is there another way to contact apple to get their help?

Thanks in advance

Boost

Answer 1

skypower OP

1d

There's definitely something going on. I have been fighting to complete the enrollment for at least 3 weeks and encountered too many DIFFERENT issues.

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Answer 2

emdinfotech OP

10h

same here... I have tried 3 times to pay the membership, 2 times from the desktop and once from the app. Every time I receive an email with confirmation and that it takes 2 days for the payment to be made and then nothing... I contacted apple support and they told me that something is wrong with the payment, but they did not give me any information about what the issue is and the payment is not being made... also my bank told me that no payment request has ever arrived from Apple...

If I don't know what the issue is, I really don't know what to do...

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