Rejected by Apple Under Guideline 5.0 (Legal) – Need Urgent Assistance for Approval

Hello Developers & Apple Team,

Our app was recently rejected by Apple under Guideline 5.0 (Legal) due to concerns that it "enables mass texting, calling, and other spamming activities." However, our app strictly follows Apple’s guidelines and does not support mass messaging in any form.

Key Features Ensuring Compliance:
✅ No Mass Messaging: Users must manually select contacts, preventing bulk messaging.
✅ Explicit User Consent: A pop-up confirmation appears every time a message is sent, ensuring user awareness.
✅ Regulatory Compliance: We are a Meta Business Partner, RCS Messaging Partner, and a registered Telemarketer, operating within legal frameworks.
✅ No Promotional Content: The app is strictly for communication and informational messages only—never for spam.

📢 Apple Review Team, please review our case and assist us in resolving this misunderstanding so we can move forward with our app approval as soon as possible.

Has anyone else faced a similar rejection? Any suggestions on how we can best clarify our compliance to Apple?

We appreciate any guidance from the community and Apple. 🚀

Thank you for your post. If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, make sure to:

  • Provide specific reasons why you believe your app complies with the App Review Guidelines.
  • Submit only one appeal per rejection.
  • Respond to any requests for additional information before submitting an appeal.

Once you have submitted the appeal we can escalate it to the App Review Board for review. The App Review Board will contact you directly as soon as they've completed their investigation.

Rejected by Apple Under Guideline 5.0 (Legal) – Need Urgent Assistance for Approval
 
 
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