Help on medical app issues about "Physical Harm"

Hello everyone:

we are developing a medical app which provides medications records and taking medication reminders, the user can read medical articles related with their health. When submitting the app, it was rejected and reported the app violates 1.4.1 Physical Harm, the response listed two snapshot images, I read "1.4.1 Physical Harm", and I don't think the functions in the snapshot violate the rule, but the response didn't provide more text explanation, and I was unable to get more feedback, so I want to get help from the community.
The first snapshot is a medical article displaying in the app's webView(the articles link is drugs.com link), we don't create any articles or modify articles, the app only display the web page in webView(via web link), the user can view the article source easily and can open it in system browser by clicking the link icon on the top right corner. Does this violate "Physical harm guideline"? what I can make improvement is: not display the article in app's webview, and launch the system browser to show the web page directly, but I think the UI interaction is not good.
The second snapshot is an introduction screen of our new AI service in website, this screen don't have any medical information or medication decisions, it is rather like an advertisement, I don't think it violates the "Physical harm guideline".
Does anyone have similar experience? and give me some suggestions?
Thank you!

the snapshots in the post are:

Sorry, my original post had format issue, it was treated as code, so it is hard to read, but apple don't allow edit/delete my own post. below is the new format question content:

we are developing a medical app which provides medications records and taking medication reminders, the user can read medical articles related with their health. When submitting the app, it was rejected and reported the app violates 1.4.1 Physical Harm, the response listed two snapshot images, I read "1.4.1 Physical Harm", and I don't think the functions in the snapshot violate the rule, but the response didn't provide more text explanation, and I was unable to get more feedback, so I want to get help from the community.

The first snapshot is a medical article displaying in the app's webView(the articles link is drugs.com link), we don't create any articles or modify articles, the app only display the web page in webView(via web link), the user can view the article source easily and can open it in system browser by clicking the link icon on the top right corner. Does this violate "Physical harm guideline"? what I can make improvement is: not display the article in app's webview, and launch the system browser to show the web page directly, but I think the UI interaction is not good.

The second snapshot is an introduction screen of our new AI service in website, this screen don't have any medical information or medication decisions, it is rather like an advertisement, I don't think it violates the "Physical harm guideline".

Does anyone have similar experience? and give me some suggestions?

Thank you!

Thank you for your post. We've begun investigating this issue but we've been unable to locate your app submission to provide further assistance. Can you provide the name and App ID associated with the app? These can be found in App Store Connect in the App Information tab.

@App Review, thank you. My app had already been approved after I changed the way to show medical articles. my app id is: 6740700582. But I still want to know if I show the external medical articles in the app's WebView, and I will show the article source and privacy clearly, Is it allowed or I need jump to system browser to show the articles? (Showing article in app's webview will have a better UI interaction than open system browser to show it)

thank you!

Help on medical app issues about "Physical Harm"
 
 
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