We are seeing network errors in Outlook mail on iOS and MacOS safari browsers.
As per current investigation, we notice these network error when the user tries to use outlook after leaving it open on Safari for a while.
Observations:
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Issue present in both MacOS and iOS safari.
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Issue is not present in other webkit browsers like brave and edge on iOS.
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Issue is reproable on both mini and big owa on safari browser.
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Issue is not related to post requests being sent in different packets on safari browser.
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Requests are only blocked for outlook.office/outlook.live domains
What does not fix this issue?
- Reloading the application
- Clearing cookie, local storage or session storage
- Unregistering service workers
- Redirecting to a different page and coming back to outlook domain
- Re authenticating the users
What fixes this issue?
- Reconnecting to wifi or mobile network
- Reconnecting vpn
- Removing safari from background and reopening
- Flushing the dns in setting