TESTFLIGHT: The requested app is not available or doesn t exist

Question

MemberClass OP

Created 3d

Replies 2

Boosts 0

Participants 3

Hello,

I created an app using the latest version of Xcode (16.2), and I'm having a problem testing this app on my iPhones.

I created this app just like all the others I've made for my clients, including one on (03/24/25), but when I went to upload another App to App Store Connect on (03/26/25) I couldn't test it on my phone.

Points to consider:

The app runs perfectly on the Emulator.
All my terms and agreements with Apple are up to date.
I tried to download the apps through Testflight on 2 different devices, iPhone 7 Plus (iOS 15.8.1) and iPhone 15 Pro Max (iOS 18.3.2), and I was unsuccessful in neither attempt.

I can send my app to the internal testers, but when I click download, the following message appears:

Could not install [APP NAME]. The requested App is not available or doesn't exist.

I imagine this problem is with Apple itself, I have already contacted support, but I need to resolve this urgently for my customers.

Has anyone experienced this and resolved it?

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Answer 1

aunzamayo OP

2d

I've been experiencing this issue for almost a month now, thinking it was an Apple-related problem, but it still hasn't been resolved. To summarize, I only need to use the development version for testing, but other members are unable to test it at all. If you have a solution, please help resolve the issue.

0

Answer 2

samkudr OP

4h

I have the same problem. In may case, in the Monetization -> Pricing and Availability -> App Availability section for the app all of a sudden I started to have 2 countries in the Processing state. If your account is in the 'Processing' country then you can view the app in TestFlight but can't install it.

I contacted developer support, they redirected me to App Store Notices but no replies from them so far.

0