Hello,
The initial app review period for our application is taking unusually long.
Here are some key characteristics of our app:
- VPN service
- Uses a third-party external payment system
We understand that VPN applications generally require a longer review time than other types of apps. However, our app was first submitted for review on July 9, 2025, and it has remained in the "In Review" status for more than 3 weeks.
What we have done so far:
- Contacted App Review via email regarding the status
- Submitted an expedited review request
We received a reply stating that the review is delayed, but the status is still "In Review" with no further updates.
We would like to know: Should we cancel the current review and submit a new version instead?
If anyone has experience with a similar delay, or knows the typical review duration for a first-time VPN app submission, or an app that uses a third-party external payment system, we would greatly appreciate it if you could share your experience.
Thank you.
