Cannot Access iCloud Drive for 2 months now-- Please help!

Question

Created Jul ’25

Replies 1

Boosts 0

Participants 2

I have been working with Apple Support since May 2025 when I could no longer access my files stored on iCloud Drive. I've spoken with at least 5 different Senior Advisors who continue to tell me that it's been turned over to engineering and theres nothing else I can do.

I am beyond frustrated at this point. If this were an Apple Server that crashed those files and that server would be replaced ASAP likely in less than 24 hours.

I cannot access from ANY device -iPad, iPhone, Macbook Pro, iMac, even from the web on a Windows machine at work. Nothing, it just crashes / unexpectedly quit.

Please Help!

Boost

Answer 1

darkpaw OP

Aug ’25

These are the Developer Forums, where developers of apps for Apple's platforms ask each other for hints and tips on coding. We are not employees of Apple.

Your question is more of a product support one, so I'd suggest you ask it over at the Apple Support Forums.

And, when you ask your question over there, add some useful info, like how you're trying to access the files, what files, where. Are you using Finder? Have you tried creating a new user on your Mac and signing into iCloud on that new account? All this is relevant info.

Thanks.

0