Sandbox Test Error

Question

HaticeCigdemKaraca OP

Created 2d

Replies 1

Boosts 0

Participants 2

Ekran Resmi 2025-09-02 22.33.26.png

I have a few issues. Support consultants responded to my review file by saying they wanted the image. 1- I logged in with the sandbox account I used for testing and took a screenshot of the Paywall screen. However, they said this screenshot wasn't accepted. The documentation explains how to log in to Testflight with a sandbox account and test it, but even though I tried testing on two different devices, I couldn't log in to Testflight or get the image they requested. 2- I closed my privacy policy and terms of use, and there's no problem. What else should I do? I'm stuck on the Testflight and sandbox sections. Can you help ?

Boost

Answer 1

App Store Commerce Engineer OP

Apple

1d

Hello - at this phase of your testing and finalization of app submission for App Store Review, you probably want to focus on TestFlight testing as documented here: https://developer.apple.com/help/app-store-connect/test-a-beta-version/testflight-overview.

Be sure your testers are setup as Users in App Store Connect (the People tab under Users and Access, as separate from Sandbox) and then add them for access to your TestFlight build as part of an Internal Testing group under Apps > TestFlight in App Store Connect. Added users should get an email notification to access the build through the TestFlight app.

Once you are using the app through TestFlight, then you can do further Sandbox testing as documented here: https://developer.apple.com/help/app-store-connect/test-a-beta-version/testing-subscriptions-and-in-app-purchases-in-testflight.

If you are still having issues, please reply again to this thread with more details, step-by-step actions, etc. If possible, please capture a screen recording to show exactly where you are having problems and attach that with your reply.

0