Hello,
I’m facing an issue while trying to add iOS devices to Apple Business Manager (ABM) using Apple Configurator during enrollment. When going through the setup process, the device fails to complete enrollment and times out.
I’ve tried it multiple times. The device does appear in ABM during the process and I am able to assign it to different MDM servers but since the setup times out and fails, the device is automatically released. I have tried this with multiple iOS devices and it times out on every single one of them.
Steps attempted:
- Factory reset and re-enrollment of the device
- Ensured network connectivity is stable and tested on multiple Wi-Fi networks
Tried the following process using Apple Configurator on Mac (wired):
- Created a Wi-Fi profile in Configurator
- Connected the iPhone via cable and used Prepare (manual configuration)
- Used the “MDM server” placeholder and trusted anchors (as recommended)
- Linked the device to the ABM organization
- Skipped Setup Assistant steps
- Attached the Wi-Fi profile, then prepared and wiped the device
- Verified that the device should appear in ABM
- Attempted to assign the device to my MDM in ABM
Despite these checks, the enrollment process times out.
I’m attaching a screenshot of the error for reference.
Could someone advise what might be causing this timeout or how I can further troubleshoot this? Any guidance would be greatly appreciated.
Thanks in advance.