How can I cancel my TestFlight build subscription purchase?

Question

Created 2d

Replies 2

Boosts 0

Participants 2

I built a TestFlight version of my unpublished app. While using it, I wanted to test out the subscription purchase and when I did, I used my real production Apple ID and not a Sandbox test account to purchase the subscription. I was surprised to see that it worked and I was able to use the test subscription in the app. However, I now have no way of canceling it. It has renewed every day at the same time due to the accelerated TestFlight subscription rate (it's a monthly sub). I read that it should stop auto-renewing after the 6th time, but I believe it's been over a week now and it still hasn't cancelled.

I understand that it's not a real purchase, but I would still like to cancel it so I can try it without the purchase again using this account and also use it with a different Sandbox account.

Can someone help me with canceling it? Since the account I used was not a Sandbox account, I can't just clear the purchase history in App Store Connect. Also, I can't go into my personal account settings to remove the subscription since it's not a production one.

Boost

Answer 1

App Store Commerce Engineer OP

Apple

1d

Hello -

For the situation you describe, the only possible mechanism for cancelling the subscription purchased in a TestFlight build using a production user account is to have your app call and present the App Store manage subscriptions sheet within the app itself, as documented here. Without that in-app capability, you must wait for the Sandbox subscription to cycle through its expected six (6) renewals before automatically cancelling, as documented here.

If the Sandbox subscription purchased through your TestFlight app is not automatically cancelling after 6 renewals as expected, you can provide us with more details (the app name/id, a Sandbox transaction ID, etc.) and we can investigate further to see if the renewals and cancellations are not behaving as expected.

Thank you.

1

Answer 2

allenu OP

15h

Thank you for your help. I will look to include that subscription sheet in the future.

It looks like it stopped auto-renewing today, so I must've been wrong about the exact date I started the test subscription and 6th renewal happened yesterday.

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