For ~8 weeks (10+ support replies) I’ve been unable to switch my app’s Primary Language from en-CA to en-US. App Store Connect shows:
“Primary Locale couldn’t be saved because you must first provide all the required screenshots for each version in this language.”
State:
- Default product page has complete iPhone + iPad screenshots for en-US and en-CA (live/approved).
- Issue began before any CPP existed; I have since removed all CPPs. Error persists, which suggests a stale/ghost CPP localization still being validated, or other issues.
Questions:
- What does “for each version” precisely validate (live / in-prep / historical; default vs CPP)?
- Can deleted/never-approved CPPs still be validated, and how can they be purged?
- Anyone seen this after CPP removal—what fixed it?
Happy to DM an Apple Staffer the case ID, a HAR of the failed save, and a short screen recording. Thanks!
P.S. This has been open for ~8 weeks; I’m seeking an engineering-owned view to identify the specific unmet validator requirement or confirm a product issue.
P.S.S. the App Catalog Report for my account is currently returning an empty file (Email) (requested via Apps → … → Reports). If others have seen this recently, is there a workaround - or should I file Feedback?