Default Mail App Ad hoc Provisioning Profile Support

Developer Tools & Services Apple Developer Program
jay2013 OP
Created 1w
Replies 5
Boosts 1
Views 166
Participants 2

Our developer account was granted the com.apple.developer.mail-client by Apple ages ago, which we use for one of our apps.

At the time, this entitlement was granted through a special "entitlements" drop-down on the profile creation page. In fact, the entitlement is still available to us in this manner:

Unfortunately, applying the entitlement directly to the profile no longer works through the App Store Connect API. Which is a bummer because we periodically use the API to update our development and ad hoc profiles with new UDIDs.

I was eventually able to get Apple to migrate the entitlement to a capability that we can instead apply to the app IDs in our account. Great!

However, for some reason the "Default Mail App" capability (on the "Edit your App ID Configuration" screen) shows does NOT apply to Ad hoc profiles:

Note that "Ad hoc" is missing.

This means we still need to update the Ad hoc profile for the app in question manually through the Apple developer portal.

This has to be a bug. It makes no sense that this specific capability doesn't apply to Ad hoc profiles. Other capabilities don't have this issue. e.g.:

Another strange thing is that on the profile page for the ad hoc profile under "Enabled Capabilities" it shows "Default Mail App" (see screenshot above) but the capability/entitlement is missing from the downloaded profile unless I add it via the drop down menu on the profile page.

How do I get Apple to fix this? Multiple support tickets submitted via our developer account have gone unanswered. (It took months just to get the entitlement partially migrated in the first place.)

Answered by DTS Engineer in 865382022

Thanks.

I think I know what’s going on here but I need to check a few more things before I can be sure. That’s probably more than I should be doing in public, so I’m going to have you open a DTS code-level support request for this.

When you submit the request form, explain that I sent you and reference this forums thread.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Replies  5
Boosts  1
Views  166
Participants  2
DTS Engineer OP
Apple
1w
This has to be a bug.

Well, that depends on your point of view (-: When dealing with managed capabilities like this, the system allows for various restrictions, and it seems that whoever set this up decided to apply this restriction (or made a mistake). I’m not involved in that process, so I can’t offer any insight into that.

How do I get Apple to fix this?

My general advice for entitlement problems like this is to start a support request via Apple > Developer > Contact Us > Development and Technical > Entitlements. It sounds like you’ve already done that. You should’ve got back a case number. Please post that here.

Also, can you post the first and last letters of your Team ID. For example, the Team ID of my individual test team is SKMME9E2Y8, and the redacted version is S________8.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

2
jay2013 OP
6d

As requested:

  • Case ID: 102718821061
  • Team ID: 2________W
0
DTS Engineer OP
Apple
4d
Recommended

Thanks.

I think I know what’s going on here but I need to check a few more things before I can be sure. That’s probably more than I should be doing in public, so I’m going to have you open a DTS code-level support request for this.

When you submit the request form, explain that I sent you and reference this forums thread.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0
jay2013 OP
3d

Thanks, I've opened Case-ID: 16929604 referencing this forum post.

0
DTS Engineer OP
Apple
3d
Case-ID: 16929604

Cool. That’s landed in my queue and I hope to reply there later today.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0
Default Mail App Ad hoc Provisioning Profile Support
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