Hi all,
Our app has been in review since November 1st, and the process has been very slow. We often wait several days between responses, and we keep receiving questions we’ve already answered - even when we point this out in our replies.
We’ve contacted Developer Support by email, but the only reply we received was that they’re sorry for the delay and will look into it.
We’re unsure whether requesting a phone call might help or if it could pause or reset the review process, and since we’re hoping the next response will finally approve the app, we’ve hesitated to use that option.
Has anyone experienced something similar, or does anyone know whether requesting a call has any impact on the current review status?
Thanks for any guidance.
Thank you for your post. We're investigating this currently. A representative from App Review will contact you to provide further assistance. If you continue to experience issues during review, please contact us.
