Hi all,
It has been >30 days since my app was removed, and I was served with the pending account termination notice. Similar to others, I was flagged for section 3.2(f). Submitted an appeal, explicitly addressing every possible violation, offered to show source code with entire history, and also have all the email threads of me providing customer support to my users, and also multiple 5 star reviews. However, I was met with the rejection and the confirmation that the account would be terminated.
Fast forward more than 30 days, my account is still here, but no closure or clarification at all regarding what I can do moving forward. Understandably, the team deals with millions of submissions and apps, but isn’t it reasonable (given that we pay $100/yr) to at least get some clarification on what went wrong?
Currently, all I want to know is,
- Can I create a new account and develop other apps? Or will I risk getting banned again, hence wasting another $100?
- If I am able to proceed, what do I need to do to make sure my app doesn’t get randomly terminated again? Why aren’t there any signs or warnings?
If anyone is able to assist me on this, I would greatly appreciate it. Thank you so much!