Here we are facing issue, which is mentioned in detail below: Safari on iOS consistently crashes when loading https://johnsoncontrols.com/. The error shown is: “A Problem repeatedly occurred on https://johnsoncontrols.com/” This happens with multiple iPhone models and iOS versions, suggesting a WebKit rendering or JavaScript execution issue. This occurs occasionally similar behavior on Android, iPhone (Chrome)
Environment • Devices: Any iPhone model, we are tested on available models like iPhone 12 mini, iPhone 14, iPhone 15 • iOS Versions: Latest stable releases, occasional occurrence on iOS 13 • Browser: Safari (WebKit) • Network: Both Wi-Fi and cellular tested • Additional Occurrences: Rarely reproduced on Chrome (iPhone, Narzo Android) • Occurs only on physical devices (not observed in Simulator)
Steps to Reproduce
- Open Safari on any affected iOS device.
- Navigate to https://johnsoncontrols.com/.
- Sroll page up and down for some time
Observe page automatically get reloads, crashed and show error message (A problem repeatedly occurred on “https://johnsoncontrols.com/").
Expected Result Page should be rendered normally without crashing.
Actual Result Safari reloads page / blank / crashed and displays errors.
Troubleshooting Done • Cleared cache and cookies • Disabled content blockers • Tested in Private mode • Reset Experimental Features • Issue persists across different networks
Technical Notes • Suspect JavaScript memory leak or DOM manipulation causing WebKit crash. • Intelligent Tracking Prevention (ITP) or site scripts may conflict.
Questions for Community • Can Apple confirm whether this aligns with any known WebKit bugs? • Are there recommended diagnostic steps (e.g., Web Inspector, crash logs, sysdiagnose specifics) for reproducing Safari scroll-related site crashes? • Should the site’s development team adjust JavaScript, rendering approach, or resource handling to improve stability on WebKit?