Need to vent a bit before relaxing for Christmas...
WatchOS IAP using Storekit 2 is such a mess...is nobody actually using this or does Apple just not care for the user experience here?
- Lots of users experience after the purchase confirmation double tap on the side button an instant return to the purchase screen with nothing actually happening. No error message whatsoever. There is just one remedy: users need to unpair and re-pair their watch, including restoring a backup and setting up their wallet again. Nobody really wants to do this, or doesn't believe me and think this is just typical support BS, because their watch is paired and most things just work as they expect. And it turns away a customer, often leaving a bad review. And I can't do anything about it.
- Other errors in the purchase process are reported, but like "process interrupted" in case the payment is not setup correctly (credit car no longer valid or sth.). How should the user know? There must be better ways of letting him know what exactly the problem is.
- You need to implement a "Restore Purchase" function, otherwise you're not passing the review. But it really asks every time for the AppStore password, and users with crazy passwords -- that they rightfully should have! -- have almost no chance of typing them successfully on the tiny AW keyboard. Why is it not also just a side button double tap like for purchase? At the very least you would need access to the keychain PWs or allow pasting of sth. copied on the paired iPhone.
- Promo Codes for IAP on AW-only apps just don't work. AW has no redemption at all, and on the iPhone the AppStore will try to talk to a companion app (which AW-only doesn't have) and the end up in a dead-end installation effort.
This all feels like never really tested in the field, and people are of course blaming the 3rd party dev. for all these issues. And opening a ticket is just leading nowhere -- at best it's closed after months with the hint "duplicate" but w/o any chance for me to see that one that they then actually work on and track progress.
It's all so frustratingly broken...
