App stuck "in review" for 4 days and 20k users waiting for delayed launch

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Created 1d

Replies 4

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Hello Apple Developer Community and App Review Team,

Please help! Our app is "In Review" status for 4 days on a resubmission. We have requested an expedited review on 30 December because we had a launch with 20k users.

My Apple ID: 6745441830 SKU: panduoapp

This delay has pushed our planned launch back by over a week, impacting more than 20,000 pre-registered users who are waiting to access the app's core features (AI interactions, community, etc.).

My developer had never seen this before and he got a new app submitted yesterday and got approved within 3 hours.

Is this level of "In Review" time common right now during the post-holiday period? We've seen quick reviews on other similar apps recently, so wondering if this might be stuck or require a nudge.

Any advice on next steps (beyond Resolution Center inquiry) or similar experiences? We've double-checked build attachment, IAP config, paywall links, and reviewer notes (including demo access).

Thank you!

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Answer 1

Claude31 OP

1d

"In Review" status for 4 days on a resubmission.

Do you mean you cancelled and resubmitted ? If so that may be the cause (I've noted it may create issue, blocking or delaying the process).

Did you contact support ?

0

Answer 2

App Review OP

Apple

1d

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

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Answer 3

Panduo-app OP

1d

Thank you ;-) I hope you can resolve it and we can finally launch ;-)

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Answer 4

Panduo-app OP

1d

Hi App Review team, we have not received any message? If its a glitch in the system we can resubmit the app and you review it straight away if this will speed up the process?

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