Hello,
I am experiencing an issue with TestFlight that I have not been able to resolve.
Problem description
One day, I suddenly became unable to update our app from TestFlight using my tester account.
Assuming it might be a permission issue, I removed my tester access for the app and then re-invited the same Apple ID.
After doing this, the situation became worse: I can no longer install the app at all via TestFlight.
What I have already tried
I have attempted all of the following multiple times:
- Removing and re-adding tester access in TestFlight
- Deleting and reinstalling the TestFlight app
- Installing the app via a new invitation link
- Installing the app via an invitation code
None of these attempts worked.
Error message
Every attempt results in the same error message:
Unable to Load App This invitation is not associated with the Apple Account you’re currently signed in with (me [at] example [dot] com). Sign in to TestFlight with the original Apple Account (me [at] example [dot] com) or ask the developer for a new invitation.
Why this seems incorrect
The error message suggests that the Apple ID signed into TestFlight does not match the invited account. However, I am using the exact same Apple ID for:
-
TestFlight
-
Apple ID (device iCloud account)
-
App Store
There is no account mismatch. Everything is logged in with the same Apple ID (me [at] example [dot] com).
At this point, I am completely blocked and cannot proceed with testing or updates.
Question
-
Is there a known issue where removing and re-adding tester access can permanently invalidate an Apple ID for a specific TestFlight app?
-
Is there any way to reset or clear the tester state for an Apple ID on Apple’s side?
Any guidance or insight would be greatly appreciated. Thank you.