My update is stuck in the review backlog

Hello community,

I submitted my app update on February 8th. Three days later it was rejected requesting a demo video, despite no new functionality being added. I responded with a video within 30 minutes.

Five days later it was rejected again — this time asking how to use a feature that has been in the app since version 1.0 (four versions ago). I responded again within 30 minutes.

After another 4 days with no response, I manually rejected and resubmitted the update. It entered "In Review" within 4 minutes. I contacted support twice via contact forms and once via the Developer Hotline in Ireland — no resolution.

It has now been 17 days total. I have filed 3 expedited review requests and submitted an App Review Board appeal this morning. Still no response.

My previous updates were always reviewed within 48 hours without issues. Something is clearly broken in February 2026. Has anyone else experienced this and found a resolution?

Waiting for 3 weeks now for my app to be approved. No sign of them despite 3 support emails and one expedite review. This version introduces inn app purchases. I provided detailed instructions on how to get everything with 0 effect. I can see in the analytics that some bots (or humans, I don't know) launch the app once in a while but do not navigate in the menus, do not test anything. It is very frustrating and disrespectful for the work I put in this app. I don't know what to say. We pay money for the subscription, big money for their gear and we're treated like this.

My update is stuck in the review backlog
 
 
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