we have been offered a phone call by apple and we are going to do that but we need to be as ready as possible so here is the rejection we are getting We think we have addressed the issues but are unable to clear this message "Notes from App Review Guideline 2.1 - Performance - App Completeness
We have returned your in-app purchase products to you as the required binary was not submitted. When you are ready to submit the binary, please resubmit the in-app purchase products with the binary.
Next Steps
Learn more about offering in-app purchases in App Store Connect Help.
"
This is the original message Guideline 3.1.2 - Business - Payments - Subscriptions Issue Description
The submission did not include all the required information for apps offering auto-renewable subscriptions.
The following information needs to be included in the App Store metadata:
- A functional link to the Terms of Use (EULA). If you are using the standard Apple Terms of Use (EULA), include a link to the Terms of Use in the App Description. If you are using a custom EULA, add it in App Store Connect.
- A functional link to the privacy policy in the Privacy Policy field in App Store Connect
Next Steps
Update the App Store metadata to include the information specified above.
Resources
Apps offering auto-renewable subscriptions must include all of the following required information in the app itself:
- Title of auto-renewing subscription (this may be the same as the in-app purchase product name)
- Length of subscription
- Price of subscription, and price per unit if appropriate
- Functional links to the privacy policy and Terms of Use (EULA)
The app metadata must also include functional links to the privacy policy in the Privacy Policy field in App Store Connect and the Terms of Use (EULA) in the App Description or EULA field in App Store Connect.
Review Schedule 2 of the Apple Developer Program License Agreement to learn more.
Support
- Reply to this message in your preferred language if you need assistance. If you need additional support, use the Contact Us module.
- Consult with fellow developers and Apple engineers on the Apple Developer Forums.
- Request an App Review Appointment at Meet with Apple to discuss your app's review. Appointments subject to availability during your local business hours on Tuesdays and Thursdays.
- Provide feedback on this message and your review experience by completing a short survey.
Request a phone call from App Review
At your request, we can arrange for an Apple Representative to call you within the next three to five business days to discuss your App Review issue.
It looks quite clear to me that the reviewer has kindly explained to you what you need to do with your submission. So where are you having difficulty? The following is a quick overview list.
- Get a URL to the EULA statement at your website and paste it inside the app description.
- Get a URL to your privacy statement at your website and paste it under the App Privacy section.
- Have a built-in sheet or equivalent to explain to the user what your subscription is about, what happens when a subscription expires, how they can cancel auto-renewal sub and so forth.
I can go on and on, but that's not really my job. So I end here.