Live Caller ID Lookup entitlement request no response for 3+ weeks — Case #102823550184

App & System Services General
levan_parastashvili OP
Created Mar ’26
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Hello,

I am hoping someone from Apple or the community can help escalate or advise on my situation.

I submitted a Live Caller ID Lookup entitlement request for my app Zinfo (com.parastashvili.Mobile), Team ID: CNH4KYRW44. A support case was opened on February 17, 2026 (Case ID: 102823550184).

Apple's documentation states entitlement review takes up to 2 weeks. It has now been over 3 weeks with no substantive response despite multiple follow-ups.

Timeline:

  • Feb 17: Case opened
  • Feb 26: I provided all requested technical details in full — OHTTP endpoints, Privacy Pass token system, DNS TXT record, Apple test number (+1 408 555 1212 returning "Johnny Appleseed"), all fully deployed and ready for validation
  • Feb 27: Apple replied with a generic "appropriate team will be in contact" message
  • Feb 28, Mar 6, Mar 10: Follow-up emails sent — no meaningful response

All technical requirements are fully implemented and operational. We are ready for Apple's validation at any time.

Has anyone else experienced long delays with Live Caller ID Lookup entitlement reviews? Is there a better escalation path?

I have also submitted a new escalation ticket (Case ID: 102840874265) under Development and Technical > Entitlements today.

Any advice or visibility from Apple staff would be greatly appreciated.

App: Zinfo (com.parastashvili.Mobile) Extension Bundle ID: com.parastashvili.Mobile.LiveCallerID Team ID: CNH4KYRW44

Replies  3
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Views  239
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levan_parastashvili OP
Mar ’26

UPDATE — Complete Timeline Correction:

I want to correct and complete the timeline with all follow-up messages sent:

Received from Apple:

  • Feb 17, 2026: Case #102823550184 opened (Apple Developer Support)
  • Feb 23, 2026: Email from Apple Developer Support (Zaniya) — asked for additional details about the submission
  • Feb 27, 2026: Email from Apple Developer Support (Zaniya) — generic acknowledgment only ("appropriate team will be in contact")
  • Mar 2, 2026: Email from Apple Developer Support — (logged in Apple portal)

Sent to Apple (follow-ups):

  • Feb 26, 2026: Full technical details provided (OHTTP endpoints, Privacy Pass, DNS TXT, Apple test number — everything ready for validation)
  • Feb 28, 2026: Follow-up #1 — requested specific status update with 3 direct questions
  • Mar 6, 2026: Follow-up #2 — no response received, requested update again
  • Mar 10, 2026 (today): Follow-up #3 sent via email
  • Mar 10, 2026 (today): New escalation ticket submitted via developer.apple.com (Case ID: 102840874265, Development and Technical > Entitlements)

That is a total of 4 follow-up messages sent with no substantive response beyond generic acknowledgments. All technical requirements remain fully implemented and ready for Apple's validation.
jono_id4me OP
Apr ’26

Did you end up getting this working? We are in a very similar situation waiting for the relay to be configured since February
levan_parastashvili OP
1w

Hi jono_id4me, sorry for the slow reply. Still nothing on my side. Request 2C4HJDWYJ6 has now been under review for 85 days from the Feb 23 submission. Apple Developer Support confirmed on May 8 that it's "in the pipeline to be onboarded" but no concrete date. How about you? Any movement on your side since February? And did Apple ever validate your relay/PIR setup, or is it just sitting in the queue too? If you're up for it, would be useful to compare notes — bundle IDs, dates, what your support advisor has said. Two data points are better than one when neither of us can get a timeline. Thanks, Levan

Live Caller ID Lookup entitlement request no response for 3+ weeks — Case #102823550184
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